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Customer Service Representative

3 months ago

Dartmouth, Canada Strongco Full time

Province: Nova Scotia
Branch: Dartmouth
Employment Type: Full Time
Number of Positions: 1


SUMMARY

The Customer Service Representative (CSR) is responsible for parts & service revenue growth of a specific assigned branch and/or territory through providing a wide variety of after-sales solutions to our customers.

DUTIES AND RESPONSIBILITIES

  1. Call on and visit prospect and existing customers to establish a relationship and offer parts & service solutions to grow the revenue of the assigned area of responsibility.
  2. Complete machine inspections for our customers to minimize potential breakdown and bring additional work to the branch(es) in its territory.
  3. Attend all new equipment deliveries in their territory, and provide quotations to the customers to secure service maintenance contracts and extended warranty opportunities.
  4. Directly sell parts, parts accessories, and lubricants to customers to increase revenues.
  5. Provide pro-active consultation and subsequently quotations for machine refurbishment to prospect and existing customers to minimize their total costs of ownership and prevent critical failures and downtime.
  6. Assess customer needs with regards to training deficiencies and propose and conduct operator training to improve operator output.
  7. Identify obsolete (impaired) parts and match them with needs of customers to generate sales opportunities.
  8. Complete fundamental CSR training in prescribed times and stay abreast of all new product and service offering as well as any additional training that will help maximize chance of success selling to customers.
  9. Review a variety of reports to generate leads and opportunities to accomplish main responsibilities.
  10. Participate in various customer-facing meetings either as a representative or a support to the representative of the company.
  11. Communicate, from time to time, with the OEM on goodwill and warranty related issues to expedite resolution to the customers.
  12. Follow all Health & Safety guidelines and report any infractions being encountered to maximize having a safe place to work.

CORE COMPETENCIES:

  • Customer focused
  • People-person
  • Has a mechanical background and interest
  • Working knowledge of computers and Microsoft software
  • Demonstrates a history of self-motivation, self-discipline, strong time-management skills, team player, able to take and execute direction for management, able to multitask

EDUCATION/ TRAINING:

  • Has a mechanical background and interest
  • Minimum of 3 years in either of the following fields (or combination of): technical, heavy equipment, parts & service, sales, after-sales

PARTICULAR CONDITIONS & REQUIREMENTS

  • Regular working hours
  • Travelling 90%, job is mostly on the road
  • G level Driver’s Licence

HEALTH AND SAFETY:

It is our expectation that all Strongco Employees will conduct their work in a safe manner, abide by all Strongco safety policies and report all hazardous conditions and unsafe work procedures. In addition, Strongco employees will be required to report any and all incidences/accidents/near misses according to company policies.

Strongco is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Strongco will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Strongco will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.

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