AR Analyst, Bilingual

3 weeks ago

Mississauga, Canada RPMGlobal Full time

Find out how easily you can achieve at BSH Home Appliances Ltd. As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch and Gaggenau as well as our local brand Thermador, our focus truly is on innovation. In addition, that does not just apply to our products and services, but also drives the way in which we cooperate, exchange ideas and organize our teams. Everyone is invited to make his or her individual contribution to our overall success. Join us now and give your career a home.

Pay range $26.24 - $34.98 / hour

Your responsibilities

  • Responsible for a selection of the Accounts Receivable accounts including credit functions, with some oversight & assistance of other team members as required.
  • Reconcile all customer accounts and process credit/debit notes for discrepancies based on guidelines.
  • Communicate with dealers for order releases based on set guidelines and processes (payment requests, confirmations, promise to pay, etc.).
  • Leverage BSH AIM to streamline and consolidate tedious workflows.
  • Create new customers & update existing ones in the customer master database.
  • Communicate with customers to receive claims and backups, deduction copies, return PODs, and payment confirmations.
  • Screen for the validity of claims before creating C4C ticket requests.
  • Identify the source of discrepancies and resolve them accordingly.
  • Create some reports for month end reviews.
  • Enter customers payments in SAP.
  • Back up support for order releases for all other customers based on set guidelines and processes.
  • Identify manual and repetitive tasks in the payment application process and develop semi-automated and automated solutions using SAP scripts, VBA coding, and Excel macros.
  • Identify common misalignments and discrepancies in payment remittances, and liaise with the customer’s AP team, internal & external EDI team, and Order Management for resolution.
  • Create adaptive Excel macros that automatically calculate the exact dollar amount for each customer’s entitlement for any deduction off payment according to their dealer agreement (discount %, CBA, Marketing, Advertising, Business Development, Volume Rebate etc.).
  • Follow-up for past dues and communicate with customers accordingly.
  • Communicate with DSMs/Logistics/Supply Chain for collection related issues.
  • Work on potential solutions for the whole AR department (regarding payment application, discrepancy resolutions, etc.) using mentioned VBA coding, scripts, and macros.
  • Communicate with the customer service team to reconcile service orders and warranty A/R accounts. Coordinate to find instances where payment was not captured and follow up with customer service team for recoveries.
  • Forecast payments from larger customers for weekly cash flow reporting.
  • Perform any other duties as assigned from time to time.
  • Assist in training new recruits e.g. job-shadowing, mentoring, etc.

Your Profile

  • 3-5 Years of Experience (Experience in A/R or similar role) – Required
  • SAP experience
  • Process Improvement knowledge
  • Time management, inter-personal, telephone, analytical, communication – verbal & written, and computer skills
  • Proficient in Microsoft Office products (Word, Excel, PowerPoint)
  • Must be capable of using good judgment and discretion when exposed to confidential information
  • Must meet minimum standards for computer and accounting knowledge
  • Bilingual (French & English) preferable
  • Some knowledge of Credit Management
  • Full cycle A/R knowledge is a plus

Benefits

  • Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Accidental Death and Dismemberment Insurance, Critical Illness Insurance, and Education Assistance Program.
  • Eligible to join the Retirement Savings Plan on your date of employment with BSH, you can tax shelter up to 18% of earned income subject to additional CRA specific regulations. BSH offers a profit sharing contribution of 3% of your eligible annual. In addition, BSH makes an employer matching contribution of 50% of your employee RRSP contributions, subject to a max match contribution of 3% of eligible earnings.
  • Vitality Employee Wellness program through Manulife.
  • Vacation time is provided based on the employee’s service date with BSH (the range is between 15-30 days according to seniority level).
  • 40 hours of paid sick leave (hourly employees).
  • Employee, friends, and family discount program for company products.
  • BSH provides ongoing product training, computer tablet, cell phone, and a company vehicle for eligible positions.

BSH welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities, we unleash our full potential.

This position is eligible for the BSH Associate Referral Program (if applicable).

Find a new home for your professional ambitions.

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