District Manager
2 months ago
As a District Manager, you will oversee the operations and performance of all locations within your district and serve as a liaison between your stores and the head office. You will cultivate a sense of ownership and accountability regarding the success of your district. Your role is critical in ensuring our long and short-term strategies in maximizing sales, profitability, and growth. You are also responsible for giving direction, leading, and managing all locations in your district according to our company values and culture.
In this role, you will need an entrepreneurial mindset, strong leadership abilities, excellent time management as well as excellent people management skills. You will be required to build trust with your teams, lead by example, value creative differences and handle conflict effectively.
A district manager is responsible for 10 or more stores. The stores you are responsible for are subject to change at the discretion of Modern based on the needs of the company.
Job Responsibilities:- Act as a liaison between Head Office and various store locations by making regular visits to stores, plan visits to remote locations a minimum of two (2) times per year;
- Coordinate with, report and make recommendations to management in order to grow market share, improve customer experience and drive growth;
- Monitor and analyze business trends across stores within district; develop and implement plans to maximize sales and meet or exceed goals for all Key Performance Indicators including sales, wages, expense control, and store contribution;
- Encourage all team members to participate and hit all sales goals, contests, and other incentives through understanding promotions/sales, product knowledge, and customer service;
- Protection of Intellectual Property and other confidential information such as store sales, staff performance, compensation and company strategies;
- Ensure all team members across all stores in your district are adhering to company standards by having an excellent understanding and enforcing policies and procedures;
- Regularly audit employee purchases, credits and discounts to ensure they are used as intended;
- Responsible for approving schedules, ensuring adequate shifting, while managing number of staff on to keep costs appropriate to sales to avoid over or under-staffing situations;
- Hiring employees, reducing employee turnover and managing wages in collaboration with Human Resources department;
- Retain your team members by nurturing their potential, pointing out areas for improvement, utilizing conflict resolution techniques and collaborating with HR about possible issues; create a positive and supportive work environment where you are professional, approachable, non-judgmental and unbiased;
- Take a 360-degree approach in providing feedback and reviewing employee performance. Issue verbal and written warnings as well as termination notices. Collaborate with HR frequently on employee satisfaction, engagement and strategies for performance improvement; this will enable HR to identify skill gaps and plan training programs;
- Complete annual Store Performance Assessments (SPA) as a tool to communicate expectations; repeat the SPA within 3 – 6 months for stores that require additional support;
- Cultivate and grow a strong team of motivated and committed store managers who will drive sales and hit store targets, who you can trust to delegate store specific tasks;
- Make independent decisions to ensure situations and issues are handled appropriately and in a timely manner;
- First point of contact for store break-ins/theft, follow up with necessary inventory, insurance claims, and take all appropriate steps to forestall a reoccurrence;
- Ensuring new stores are set up to standard and take care of logistics for new location(s) as well as coordinating regular store maintenance and repair;
- Take ownership of tasks/requests by following through to ensure completion and closing the loop of communication, delegating to Assistant District Manager where necessary;
- Collaborate and communicate with other District Managers to support each other’s growth for overall store success; including revolving weekend accessibility;
- Attend and participate in sales and management training meetings and events as directed by Management; and
- Perform all roles and responsibilities of other positions, and other duties as required.
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