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Senior Manager, Business Analysis
2 months ago
Requisition ID: 205371
Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.
As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.
Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape
What you will be doing:
- Manage a team of Business Analysts, including coaching and educating the team on best practices.
- Champion a high-performance environment and implement a people strategy that attracts, retains, develops, and motivates your team by fostering an inclusive work environment.
- Responsible for allocation, utilization, recruitment, and development of the Business Analysts to help achieve both personal and organizational objectives.
- Lead and develop the team to provide a high level of professional service to clients by understanding their business needs across highly complex and multi-disciplinary initiatives.
- Ensure the Business Analysis team provides deliverables that are clearly, accurately, and thoroughly documented and understood for both system and process changes.
- Coach and mentor the team through the initiative process, in developing and maintaining user stories, BRDs, requirements traceability matrices, and other project deliverables.
- Drive the continuous improvement and strategy of Tangerine’s business analysis chapter spanning people, processes, methods, tools, and technologies.
- Champion a client-focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge.
- Ensure solutions align with the strategic direction of the organization, improves operational efficiency, reduces operating risk, and delivers quality service.
- Promote creative thinking to evolving and changing business needs, driving optimization opportunities to simplify and advance current solutions.
- Develop a sound knowledge of Tangerine’s systems, external vendor processes and tools, and current processes and procedures.
- Work with other Tangerine IT team members and external stakeholders to improve the quality of practices consistent with overall Tangerine strategic and operational objectives.
- Act as a partner to the initiative intake process by refining and providing internal consulting to the business.
- Understand and comply with the Regulatory Compliance Framework including the Anti-Money Laundering/Anti-Terrorist Financing and Sanctions Policy.
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
Education/Experience
- 5-10 years of business or operational analysis experience with at least 5 years in a management level position.
- Completion of post-secondary business/technology/systems or related area degree is required, or equivalent work experience.
- Previous experience operating in an Agile environment & possesses an Agile mindset.
- Experience in the financial services industry is preferred.
- Experience in a Digital organization is an asset.
- Demonstrated business analysis leadership and experience in large, cross-functional enterprise initiatives.
- Active participation and in-depth knowledge of the International Institute for Business Analysis (IIBA) BABOK is considered an asset.
- Direct project management experience and/or education is considered an asset.
- Technical background is considered an asset.
Technical Skills
- Good understanding of banking business applications.
- Keen interest in new and emerging technologies.
Abilities
- Excellent interpersonal and communication skills and proven ability to work effectively with all levels of the organization.
- Energetic, personable, and thrives in a dynamic environment.
- Proven ability to influence at the Senior Management level & above.
- Ability to act as a bridge between various stakeholders to deliver business results.
- Ability to develop effective executive-level communications and presentation material.
- Self-managed professional with the ability to achieve broadly communicated objectives.
- Excellent team building and relationship management skills.
What's in it for you?
You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success
You will have access to thousands of online and in-person courses so you can shape your career growth with the support from diverse industry leaders.
You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits.
You belong here, we are equal and uncomplicated. Bring your true self to work, dress codes don’t apply here.
You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees).
At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.
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