Senior Manager, Employee Service Center and Operations, Talent

3 days ago

SaintLambertdeLauzon, Canada CIMA+ Full time
Senior Manager, Employee Service Center and Operations, Talent & Culture
  • Full-time
  • Sector Description: Human Resources
  • Employee Type: Regular

Welcome to a place where people are at the heart of everything we do.

Welcome to people with an inspiring vision and who seek stimulating challenges. At CIMA+, you’ll find a place where you’ll have many opportunities to learn and develop while working on engaging projects.

We are a firm 100% owned by its employees and we value a collaborative and entrepreneurial mindset. You will have the flexibility to manage your work on your own terms and define what work-life balance means to you.

When you join CIMA+, we welcome you to a place that you can call home.

Are you enthusiastic about continuously improving the employee and customer experience? Do you have the desire to help build a strong, high value-added operational Talent & Culture team, while collaborating with talented professionals in a dynamic, growing organization? If these aspirations resonate with your professional ambitions, then our team is waiting for you. Bring your expertise to CIMA+ and be part of a firm where your impact will be immediate and significant. Join us and actively contribute to our shared success towards a sustainable future

Mission

The Senior Manager, Employee Service Center and Operations focuses on optimizing operations within the organization through effective HR processes and service delivery. They lead a large team responsible for ensuring efficient, high-quality and consistent responses to HR-related inquiries and transactions, and the application of the organization’s policies. They also contribute to the definition of the organization’s overall HR technology strategy.

Primary Responsibilities

  • Supervise the HR operational services team responsible for responding to employee requests.
  • Ensure prompt and accurate processing of requests, in compliance with service-level definitions.
  • Support team members in resolving complex requests and escalated problems and provide triage where necessary.
  • Define individual and collective performance indicators. Measure and analyze operational performance.
  • Continuously seek opportunities to improve HR service delivery through more effective and efficient application management and transaction processing to optimize the employee experience.
  • Coaching, orienting, training and mobilizing the team to support development and collaboration.
  • Manage the implementation of a series of HR operational transformation projects and ensure change management in collaboration with the large HR team.
  • Provide HR Centers of Expertise and HR Business Partners with leads to improve understanding of internal processes or rules, based on questions asked by employees and managers.
  • Collaborate in defining the organization’s overall HR technology strategy to deliver a unified employee experience (including identifying optimization opportunities, integrations).
  • Identify ways to optimize service delivery within the organization by leveraging technology solutions such as RPA, Chatbots, AI within HR.
  • Ensure compliance with company data administration policies and procedures.
    • University degree in human resources or related discipline
    • Ten years’ experience in HR with at least five years’ specific experience in operational services
    • Experience in developing and transforming an operational HR department is a strong asset
    • Fluency in French and English is essential for this position, to ensure smooth interaction with our various stakeholders, clear communication, and the successful completion of our various projects on a national scale
    • Strategic thinking, strong project management and action plan implementation skills
    • Innovation and in-depth knowledge of cutting-edge human resources technologies
    • Analytical and attentive to detail
    • Be stimulated by problem-solving and be a force of proposal: take the necessary steps to understand a situation, break it down and identify various solutions adapted to business needs. Ability to make complex decisions
    • Strong communication and influencing skills
    • Agile player, stimulated by a dynamic and constantly evolving environment. React with openness to change

#LI-Hybrid

Ethics and integrity are fundamental values at CIMA+. That is why we are committed to ensuring equal access to resources and opportunities forcandidates, regardless of their identity (race, ethnicity, colour, religion, gender, age, disability, sexual orientation, gender identity or expression,socio-economic status or background, etc.).

In keeping with the principles of employment equity, we encourage all applications, including, but not limited to, those from women, Indigenouspeople, people with disabilities and visible minorities. We also encourage candidates to complete the self-identification form when applying foremployment.

Accommodations are available on request. Your Business Partner will process your request.

#J-18808-Ljbffr

  • Employee Service Center Representative 1

    3 days ago

    Saint-Bruno-de-Montarville, Canada TALENT Software Services Full time

    Day to Day Responsibilities • Manage all incoming HR cases, via calls, chat, and service-service requiring significant, HR Generalist knowledge and understanding a wide variety of HR processes, policies, and technical procedures such as questions pertaining to benefits, compensation, wellness programs, year-end performance review, safety, security, and...

  • Senior Talent Specialist

    1 month ago

    Saint John, Canada Transportation and Logistics Divisional Services Full time

    Job Description:Job information Senior Talent Specialist from the Company Transportation and Logistics Divisional Services, this latest Senior Talent Specialist job vacancy is located in the city Saint John, NB located in the country Canada . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job...

  • Senior Talent Specialist

    1 month ago

    Saint John, Canada Transportation and Logistics Divisional Services Full time

    Job Description:Job information Senior Talent Specialist from the Company Transportation and Logistics Divisional Services, this latest Senior Talent Specialist job vacancy is located in the city Saint John, NB located in the country Canada . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job...

  • Senior Talent Specialist

    1 month ago

    Saint John, Canada Transportation and Logistics Divisional Services Full time

    Job Description:Job information Senior Talent Specialist from the Company Transportation and Logistics Divisional Services, this latest Senior Talent Specialist job vacancy is located in the city Saint John, NB located in the country Canada . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job...

  • Senior Talent Specialist

    2 weeks ago

    Saint John, New Brunswick, Canada Transportation and Logistics Divisional Services Full time

    Job Description: Job information Senior Talent Specialist from the Company Transportation and Logistics Divisional Services , this latest Senior Talent Specialist job vacancy is located in the city Saint John, NB located in the country Canada . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree...

  • Employee Service Center Rep Intermediate

    1 week ago

    Saint-Bruno-de-Montarville, Canada TALENT Software Services Full time

    The Leave of Absence Administrator will report to the Manager, Leave of Absence. In this role you will be responsible for leave of absence programs including Family and Medical Leave, ADA, Parental, and other company-provided leaves. Administer various aspects of all leave of absences including but not limited to, Family and Medical Leave (FMLA), parental...

  • Employee Service Coordinator

    4 weeks ago

    Saint-Hubert, Canada Agropur Full time

    **Job Type**:Regular **Invest in you, JOIN AGROPUR. We dairy you!** The Employee Services Coordinator will be responsible for providing 2nd level support to employees as well as representatives of the Service Hub of the Employee Service Centre, and will also support the Manager, Employee Services in the management of operations across Canada! **At...

  • Service Manager

    2 months ago

    Saint-lambert-de-lauzon, Canada IGA Full time

    **Service manager**: Full-Time Number of hours per week : between 40 and 40 Shift : Day, Evening Availability : Anytime **Become a service manager** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job should interest you! You have 2...

  • Service Manager

    1 day ago

    Saint-lambert-de-lauzon, Canada IGA Full time

    **Service manager**: Full-Time Number of hours per week : between 40 and 40 Shift : Day, Evening Availability : Anytime **Become a service manager** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who plans and coordinates activities? Then this job should interest you! You have 2...

  • Employee Service Coordinator

    2 weeks ago

    Saint-Hubert, Canada Agropur Full time

    Job Type:RegularInvest in you, JOIN AGROPUR. We dairy youThe Employee Services Coordinator will be responsible for providing 2nd level support to employees as well as representatives of the Service Hub of the Employee Service Centre, and will also support the Manager, Employee Services in the management of operations across CanadaAt Agropur, we invest in...

  • Senior Manager, Assurance and QRC

    3 days ago

    Saint-Lambert-de-Lauzon, Canada MNP Full time

    Senior Manager, Assurance and QRC (IT Control Audit) Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.Make an impact with our Assurance team as a Senior Manager, Assurance and QRC. This diverse team of professionals provides...

  • Senior Manager, Assurance and QRC

    10 hours ago

    Saint-Lambert-de-Lauzon, Canada MNP Full time

    Senior Manager, Assurance and QRC (IT Control Audit) Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.Make an impact with our Assurance team as a Senior Manager, Assurance and QRC. This diverse team of professionals provides...

  • Senior Programmer

    2 weeks ago

    Saint-Lambert-de-Lauzon, Canada Naisense Solutions Inc Full time

    Full-timeCompany DescriptionNaisense is looking for a Senior Programmer (C++, Python) to develop simulations for autonomous systems with Unreal Engine and robotics industry software. We are looking for passionate individuals who want to apply their game-industry skills to real-world challenges in autonomous vehicles development. You can make a big difference...

  • Senior Programmer

    2 weeks ago

    Saint-Lambert-de-Lauzon, Canada Naisense Solutions Inc Full time

    Full-timeCompany DescriptionNaisense is looking for a Senior Programmer (C++, Python) to develop simulations for autonomous systems with Unreal Engine and robotics industry software. We are looking for passionate individuals who want to apply their game-industry skills to real-world challenges in autonomous vehicles development. You can make a big difference...

  • Inhalothérapeute - Temps complet Rotation (Jour/Soir) - Inhalothérapie Anesthésie - Hôpital Charles-Le Moyne

    2 weeks ago

    Saint-Lambert-de-Lauzon, Quebec, Canada CISSS de la Montérégie-Centre Full time

    Description of the position: The Integrated Health and Social Services Center of Montérégie-Center (CISSSMC) has a strong focus on humanizing care and services. Everyone operates in an ecosystem that strives to be caring, trustworthy, and accessible. Users and their loved ones remain at the heart of priorities. CISSSMC is an organization that knows...

  • Safety Management Systems Specialist

    4 weeks ago

    Saint-Bruno-de-Montarville, Canada Certification Center Canada Full time

    **Safety Management Systems Specialist **| Cert Centre Canada **About **Cert Centre Canada Cert Center Canada (“3C”) is an independent flight test, research, development and certification center providing a wide range of services to the aerospace community in Canada and around the world. Founded in 2016 and headquartered on the outskirts of...

  • Senior Project Manager, M&A OneIT

    2 weeks ago

    Saint-Lambert-de-Lauzon, Quebec, Canada WSP Full time

    Position Summary The Senior Project Manager will report to the Program Manager or to the HUB IT PMO Director. You will be responsible managing and controlling all aspects of your project in accordance with a defined framework and tool set. You could oversee Project Managers projects and be a point of escalation where you have a direct report. You will also...

  • Senior Project Manager, M&A

    2 weeks ago

    Saint-Lambert-de-Lauzon, Canada WSP Full time

    Position Summary  The Senior Project Manager will report to the Program Manager or to the HUB IT PMO  Director. You will be responsible managing and controlling all aspects of your project in  accordance with a defined framework and tool set.  You could oversee Project Managers projects  and be a point of escalation where you have a direct report. You...

  • Senior Project Manager, M&A

    2 weeks ago

    Saint-Lambert-de-Lauzon, Canada WSP Full time

    Position Summary  The Senior Project Manager will report to the Program Manager or to the HUB IT PMO  Director. You will be responsible managing and controlling all aspects of your project in  accordance with a defined framework and tool set.  You could oversee Project Managers projects  and be a point of escalation where you have a direct report. You...

  • Analyst, Operational Efficiency- Distribution center

    6 days ago

    Sainte-Thérèse-de-Blainville South, Canada RONA Full time

    Analyst, Operational Efficiency- Distribution centerLanguageEnglishFrançais (CA)Apply NowPlease note that: We require all our head office associates to be proficient in French, spoken and written.RONA's Workplace Policy establishes that associates need to have a reliable transportation to and from our distribution center in Chateauguay OR Boisbriand...