Scheduler

4 weeks ago

Calgary, Canada Rentokil Initial Full time
Service Scheduler
Are you passionate about customer service? Looking to build your career in an exciting
industry and a growing world-class organization? Come see why so many of our team
members recommend us to their friends
Who are we?
Rentokil is part of the world's largest pest prevention provider and the third largest in North
America and Canada. We pride ourselves on being a trusted partner for residential pest
control, as well as many of the world's leading brands across industries as diverse as
manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of
our legacy of excellence and constantly work to enhance the value and impact of our
services.
The Service Scheduler will provide world class customer service while scheduling residential
pest jobs with both our new and returning customers. The hired person will utilize Google
calendars to maintain our Technician's daily work schedules and ensure a 48 hour
turnaround time for services to be performed.
What do our Service Scheduler's do?
Maintain great customer relations over the phone
Gather information from customers to help meet their scheduling needs
Confirm, schedule and re-schedule services for customers
Create and maintain Technician's schedules using Google calendars
Obtain payment details and process credit card payments
Complete general clerical duties as assigned
Work closely with our Operations and Sales teams
Smile while talking on the phone
Rentokil is an equal opportunity employer and encourages women, Aboriginal people, persons
with disabilities and members of visible minorities to apply for positions. Rentokil Steritech is
committed to provide accommodations to applicants with disabilities throughout the recruitment
process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Please ensure to inform us if you require accommodation during any stage of the recruitment
process.
Requirements
What you need?
High school diploma or GED
Preferred Post-secondary Education In a Related Field
 Two years of experience in a Customer Service role
Demonstrated proficiency with Microsoft Word, Excel and Power-Point.
Ability to handle multiple tasks at the same time
High level of organization skills
Work well under pressure
Prioritize work without direct supervision
Strong communication (verbal and written) and organizational skills
Listening Skills Are Essential
 Quality and customer oriented
Action-oriented and self-motivated
Strong work ethic and professional demeanor.
Benefits
What do we offer?
Great benefits - Medical, Dental, and Vision, Employer-matched RRSP
Paid vacation and holidays
Short and long-term disability
Life Insurance

by Jobble

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