Scheduler

3 weeks ago

Calgary AB, Canada Rentokil Pest Control South Africa Full time

Service Scheduler

Are you passionate about customer service? Looking to build your career in an exciting

industry and a growing world-class organization? Come see why so many of our team

members recommend us to their friends

Who are we?

Rentokil is part of the world’s largest pest prevention provider andthe third largest in North

America and Canada. We pride ourselves on being a trusted partner for residential pest

control, as well as many of the world's leading brands across industries as diverse as

manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of

our legacy of excellence and constantly work to enhance the value and impact of our

services.

The Service Scheduler will provide world class customer service while scheduling residential

pest jobs with both our new and returning customers. The hired person will utilize Google

calendars to maintain our Technician’s daily work schedules and ensure a 48 hour

turnaround time for services to be performed.

What do our Service Scheduler’s do?

Maintain great customer relations over the phone

Gather information from customers to help meet their scheduling needs

Confirm, schedule and re-schedule services for customers

Create and maintain Technician’s schedules using Google calendars

Obtain payment details and process credit card payments

Complete general clerical duties as assigned

Work closely with our Operations and Sales teams

Smile while talking on the phone

Rentokil is an equal opportunity employer and encourages women, Aboriginal people, persons

with disabilities and members of visible minorities to apply for positions. Rentokil Steritech is

committed to provide accommodations to applicants with disabilities throughout the recruitment

process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

Please ensure to inform us if you require accommodation during any stage of the recruitment

process.

Requirements:

What you need?

High school diploma or GED

Preferred post-secondary education in a related field

Two years of experience in a Customer Service role

Demonstrated proficiency with Microsoft Word, Excel and Power-Point.

Ability to handle multiple tasks at the same time

High level of organization skills

Work well under pressure

Prioritize work without direct supervision

Strong communication (verbal and written) and organizational skills

Listening skills are essential

Quality and customer oriented

Action-oriented and self-motivated

Strong work ethic and professional demeanor.

Benefits:

What do we offer?

Great benefits - Medical, Dental, and Vision, Employer-matched RRSP

Paid vacation and holidays

Short and long-term disability

Life Insurance

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