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Aderant Finance Systems Analyst

2 months ago

Old Toronto, Canada Marlabs Full time

Date: Aug 30, 2024

Location: Toronto, CA

Company: Marlabs LLC

Job Description – Aderant Finance Systems Analyst

Time: 09 AM to 05:30 PM EST

Overview

As part of a team of analysts, the Finance Systems Analyst will provide operational 3rd line support and ongoing development of the global Financial Applications Systems and the surrounding interfaces. Specifically, the Finance Systems Analyst will contribute towards the development of the company's Financial systems products according to supplied design and direction while developing their own skills for further advancement.

They will develop, test, and document modules conforming to analysis and design specifications in accordance with company policies and procedures. They will also design and develop database and application programming in the technologies used by the team. In addition, they will respond to assigned enhancement and bug fix requests; troubleshoot, develop, test, and document as necessary in accordance with existing procedures. They will work under deadlines, contribute towards projects, communicate, and operate effectively in a team environment.

As part of this role, they will be involved in forward planning future upgrades, developing and testing new product releases and proactively identifying and rectifying inherent product inefficiencies and areas of service risk. The company is investing heavily in both Technology and Business transformations, and this is an ideal opportunity for the development of skills at the forefront of technology.

We operate within a culture that supports learning, staff career development and cooperate teamwork, working as one with our business and IT colleagues. Our internal clients expect prompt and professional service, and this is a demanding role that requires someone able to debug and resolve issues with existing systems, to deliver excellent customer service and provide end-to-end ownership of issues escalated by the IT Service Desk to a successful resolution.

Key Responsibilities Development
  • Collaborate with your team to define and estimate user stories and tasks.
  • Deliver clean, maintainable and scalable solutions.
  • Follow best practices in clean code, unit testing and adhere to the CI and CD pipeline processes.
  • Conform to secure coding standards.
  • Assist with any other duties/projects that may be assigned from time to time.
Support
  • Monitors and responds to support requests/issues escalated to third line.
  • Accountable for meeting core service-related KPIs and metrics.
  • Proactively identifies system enhancements that will maintain reliability and improve performance.
  • Identifies priority support cases and communicates timelines to the business.
  • Diagnose and resolve software defects and escalate issues when required.
  • Reduce escalation of issues through documentation and knowledge handover.
  • Creates knowledge-based articles documenting resolutions to problems.
  • Ensure customer service levels and expectations are met.
  • Works with the Product Operations team to manage escalated tickets through to a successful resolution.
Core Skills and Experience
  • A Bachelor's Degree in Information Technology, Computer Science, or equivalent.
  • Technical mindset with strong knowledge of the specific applications, particularly Aderant, Concur and reporting tools.
  • 3+ years of Aderant Expert: Expert Classic (including Generic Importer/Scheduler, Alerts, Docudraft & Reports) and all components comprising the Aderant Framework; including but not limited to Expert Time, Expert Rates, Security Manager and Expert Administration.
  • Strong analytical skills with the ability to identify issues, compare data, investigate and resolve discrepancies.
  • Able to demonstrate exceptional customer service and interact in a professional manner with various functions and levels within the Organization.
  • Demonstrable ERP experience – migration / transformational to cloud systems a definite plus.
  • Experience of Oracle Fusion Financials, with hands-on experience of using modules like General Ledger, Fixed assets, Cash management, Accounts Receivable, Fusion Tax, Fusion Accounting Hub.
  • Knowledge of Oracle’s AIM methodology.
  • A knowledge of development methods, SQL and C# at a high level of competency.
  • Expertise in Web and RESTful API consumption and integration.
  • Expertise in database data design and querying.
  • Expertise in Agile methodologies.
  • The ability to set priorities, meet deadlines and multi-task with minimal supervision while preserving strict confidentiality of all information.
Additional Skills and Experience
  • Knowledge of task management in Azure Dev Ops.
  • Experience using source/version control software.
  • Knowledge of Credit Force software.
  • Knowledge of SAP Concur.
  • Knowledge of cloud services, preferably Azure.
  • Background in accountancy with appropriate qualifications (ACCA/CPA).
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