Finance Systems Analyst

4 weeks ago

Old Toronto, Ontario, Canada Marlabs Innovations Pvt Ltd Full time
Job Description

We are seeking a highly skilled Finance Systems Analyst to join our team at Marlabs Innovations Pvt Ltd. As a key member of our team, you will be responsible for providing operational 3rd line support and ongoing development of our global Financial Applications Systems and surrounding interfaces.

Key Responsibilities
  • Collaborate with your team to define and estimate user stories and tasks.
  • Deliver clean, maintainable, and scalable solutions.
  • Follow best practices in clean code, unit testing, and adhere to the CI and CD pipeline processes.
  • Conform to secure coding standards.
  • Assist with any other duties/projects that may be assigned from time to time.
Support
  • Monitor and respond to support requests/issues escalated to third line.
  • Accountable for meeting core service-related KPIs and metrics.
  • Proactively identify system enhancements that will maintain reliability and improve performance.
  • Identify priority support cases and communicate timelines to the business.
  • Diagnose and resolve software defects and escalate issues when required.
  • Reduce escalation of issues through documentation and knowledge handover.
  • Create knowledge-based articles documenting resolutions to problems.
  • Ensure customer service levels and expectations are met.
  • Work with the Product Operations team to manage escalated tickets through to a successful resolution.
Requirements
  • A Bachelor's Degree in Information Technology, Computer Science, or equivalent.
  • Technical mindset with strong knowledge of the specific applications, particularly Aderant, Concur, and reporting tools.
  • 3+ years of Aderant Expert: Expert Classic (including Generic Importer/Scheduler, Alerts, Docudraft & Reports) and all components comprising the Aderant Framework; including but not limited to Expert Time, Expert Rates, Security Manager, and Expert Administration.
  • Strong analytical skills with the ability to identify issues, compare data, investigate, and resolve discrepancies.
  • Able to demonstrate exceptional customer service and interact in a professional manner with various functions and levels within the Organization.
  • Demonstrable ERP experience – migration/transformation to cloud systems a definite plus.
  • Experience of Oracle Fusion Financials with hands-on experience of using modules like General Ledger, Fixed assets, Cash management, Accounts Receivable, Fusion Tax, Fusion Accounting Hub.
  • Knowledge of Oracle's AIM methodology.
  • A knowledge of development methods, SQL, and C# at a high level of competency.
  • Expertise in Web and RESTful API consumption and integration.
  • Expertise in database data design and querying.
  • Expertise in Agile methodologies.
  • The ability to set priorities, meet deadlines, and multi-task with minimal supervision while preserving strict confidentiality of all information.
Additional Requirements
  • Knowledge of task management in Azure Dev Ops.
  • Experience using source/version control software.
  • Knowledge of Credit Force software.
  • Knowledge of SAP Concur.
  • Knowledge of cloud services, preferably Azure.
  • Background in accountancy with appropriate qualifications (ACCA/CPA).

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