Bilingual Help Desk Analyst-Junior
15 hours ago
Our client is a Montreal based manufacturer currently seeking a Bilingual Support Technician to join their growing organization. The IT support technician is a level 1and 2 and will be in charge of all IT Day to Day operations as well as implementation of improvement plans under the guidance of his manager.
providing troubleshooting assistance to stakeholders over the phone
· Perform required system updates on customer equipment including but not limited to Windows systems and Anti-Virus software;
- Document IT procedures.
- Pass Network cables
- In depth troubleshoot of System/hardware/Network failures
- Proactively analyze and problem solve IT issues
AEC or diploma related to the IT field;
- IT Support Level1 & 2 knowledge and experience
- Experience in a help desk role (an asset);
- Excellent communications skills Fluent (written and spoken) in English and French;
- Experience with Microsoft 365, Active Directory and File Storage systems;
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