Manager of Process, Applications

4 weeks ago

Regina, Canada Brandt Full time

Brandt is currently looking to fill a Manager of Process, Applications & Support position in our Regina, SK location.

Brandt Tractor is Canada’s largest equipment dealer. With a sales network from coast-to-coast-to-coast, the understanding and optimization of the sales operation process, sales tools, applications, and their support are critical to achieve success. The Manager of Process, Application and Support plays an integral role in enabling sales and sales management to grow the performance and profitability in the entire organization.

The Manager of Process, Applications & Support will assist the business by owning the development, implementation, ongoing maintenance support, of sales focused tools with continued attention on optimization. The role's primary focus is to ensure the company’s sales operations are efficient, accurately reported, and profitable.

DUTIES & RESPONSIBILITIES

  1. Meeting with senior managers to discuss business objectives.
  2. Be the subject matter expert of sales and sales related applications and processes.
  3. Working with counterparts to ensure applications and processes are utilizing correct data sources and understand the corresponding workflow and data outputs impact all areas of the business.
  4. Responsible for understanding all existing data sources, and their relation to each other.
  5. Performing root cause analysis and providing solutions.
  6. Troubleshooting and improving new processes.
  7. Working closely with IT in the development, and maintenance of sales related applications tools.
  8. Learn, record, and develop a way to share best practices across Brandt’s territory.
  9. Responsible for the implementation of new sales related business processes and tools.
  10. Creating and maintaining process and procedure policies along with onboarding documentation.
  11. Provide hands-on application and process support as needed.
  12. Staying up to date with the latest technology and improvement strategies.

Required Skills

  1. In-depth knowledge of relevant industry processes.
  2. Confident in training employees and colleagues.
  3. Demonstrated attention to detail.
  4. Comfortable collaborating with teams and clients to solve problems.
  5. Ability to coordinate projects and work with multiple stakeholders.
  6. Exceptional troubleshooting analytical and communication skills.
  7. Entrepreneurial/ Critical thinking.
  8. Report and procedure writing skills.

Required Experience

  1. 5+ Years in process, application, and support roles.
  2. Industry experience would be considered an asset.
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