Customer Management Manager

4 weeks ago

Montréal, Canada MIP Inc Full time

We’re Hiring: Customer Service Manager – Anjou Are you a people-focused leader who thrives on delivering outstanding customer experiences? We’re looking for a Customer Service Manager to lead our North American Customer Service team and take our customer experience to the next level. Lead, coach, and inspire a high-performing team dedicated to providing best-in-class service. ? Oversee daily operations, ensuring our customers receive exceptional support and timely order fulfillment. ? Drive continuous improvement, using technology and data to streamline processes and enhance efficiency. ? Collaborate across departments Sales, Purchasing, and Logistics to ensure customer priorities are always top of mind.   5+ years of experience in customer service and/or sales ✅ Strong leadership and communication skills in both languages French & English is a must ✅ Experience with ERP systems (Business Central experience is an asset) ✅ A proactive, customer-first mindset and a passion for problem-solving Location: Montréal (Hybrid/On-site Tuesday, Wednesday & Thursday) ? Reports to: Global Director, Logistics and Customer Service Nous recrutons : Gestionnaire du service à la clientèle – Anjou Êtes-vous un leader axé sur les personnes, motivé par l’excellence du service et l’expérience client? Nous recherchons un·e Gestionnaire du service à la clientèle pour diriger notre équipe nord-américaine et faire passer notre expérience client au niveau supérieur. Diriger, encadrer et inspirer une équipe performante dédiée à offrir un service de premier ordre. ? Stimuler l’amélioration continue en utilisant la technologie et les données pour optimiser les processus et accroître l’efficacité. ? Plus de 5 ans d’expérience en service à la clientèle et/ou en ventes ✅ Solides compétences en leadership et en communication bilinguisme français et anglais obligatoire ✅ Relevant de : la Directrice mondiale, Logistique et Service à la clientèle

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