Senior Staff Analytics Developer

3 weeks ago

Eastern Ontario, Canada Warner Media, LLC. Full time

Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Warner Bros. Discovery (WBD), a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands, and franchises across television, film, streaming, and gaming. The new company combines WarnerMedia's premium entertainment, sports, and news assets with Discovery's leading non-fiction and international entertainment and sports businesses.

For more information, please visit www.wbd.com.

DTC’s Operational Excellence teams are responsible for driving a culture of continuous improvement across the WBD Engineering community to ensure smooth efficient operation and the highest customer satisfaction. We are the team responsible for identifying and optimizing the video quality of experience (QoE) for all video streaming products and platforms at Warner Bros. Discovery. Our objective is to build engineering solutions that enable us to quickly and efficiently distinguish signal from noise, capture trending watch experience issues in VOD and LIVE streaming solutions, and drive prioritization to restore the customer experience as soon as possible with minimal handoffs.

We are looking for a data-centric, customer-obsessed, highly motivated analytical performer with a strong passion for leading continuous operational improvements in the WBD Video Streaming platforms. As a Sr. Staff Analytics Developer on the Operational Excellence team, you will collaborate with multiple departments, including our site reliability engineers, QoE Analysts, core media engineering, and customer experience teams to deliver streaming video that exceeds customer expectations. You are the CEO of Video Quality Experience, safeguarding and overseeing the quality of the viewer’s watch experience. Our customers are at the center of how we shape our products and we are the guardians of our customer experience.

Roles and responsibilities

  • As the lead on the Video QoE Reliability Engineering team, you will improve root cause analysis, instrumentation, and reporting of Video Quality of Experience (QoE) metrics working jointly with the player and backend service teams.

  • You are a champion for data-driven decisions on how to improve and evolve video streaming performance for our customers with a strong sense of ownership for the WBD Streaming Technology platforms you support.

  • Design, implement and deliver complex, high quality data models to produce ongoing operational reporting, program reporting, and executive-level dashboards.

  • Be passionate about deep data analysis and identify the bread crumb trail from user interaction within the app to video events to data attributes within the schema.

  • Use data to bring actionable insights, assess impact and help drive prioritization of video quality and performance issue fixes by playback, CDN, and platform engineering teams.

  • Identify, analyze, and interpret trends or patterns in complex data sets using statistical techniques and build reports and dashboards tailored to the needs of engineering teams and senior leadership.

  • Ability to replicate issues observed within our telemetry tools to disambiguate signal from noise and make recommendations to enhance metric instrumentation, error code classifications to help build a highly reliable video performance and monitoring system.

  • Conduct industry benchmarking, create internal SLA targets, support your recommendations to influence business decisions and drive alignment across multiple departments.

  • Ensure video quality data governance and data accuracy by inspecting, cleansing and performing quality checks.

  • Ideate, innovate and create complex software roadmaps that will impact the entire streaming industry.

  • Describe highly technical concepts to non-technical audiences in a way they can understand.

  • Performing ad hoc analyses and data extraction requests.

  • Hold yourself, your team, and the department to high standards while maintaining friendly, respectful relationships

The Essentials

  • BS degree in Computer Science, or a related field with 12+ years of relevant experience.

  • 7+ years of experience in the areas of Data Science and Analytics preferably in the Video Streaming technology space.

  • Experience with analytics engines and monitoring tools like Prometheus, OpenSearch for data analysis using query languages such as SQL, PromQL.

  • Proficient with complex SQL (multi joins, subqueries, unions) and creation of database objects (tables, views, materialized views, etc.)

  • Solid understanding of statistical inference and applying statistical rigor to analyses.

  • Expert at one or more reporting / visualization tools (Looker, Power BI, Tableau etc.)

  • Ability to think critically and a master at analyzing data trends for operational risks and efficiencies.

  • Extremely detail-oriented with excellent organizational and presentation skills.

  • Creative problem-solver, independently driven with high sense of ownership, urgency, and proven ability to lead and influence.

  • Must have the ability to produce deliverables according to schedule, ability to adapt to changes in requirements and priorities, be a self-starter, and show initiative.

  • Outstanding written and oral communication skills.

  • Have led the design, implementation, and delivery of large engineering projects that interacted with multiple teams

  • You are highly adaptable to changing business need and are able to drive change across multiple disciplines within the engineering and operations world.

  • High EQ and professional maturity, with demonstrated ability to engage at an executive level.

  • Experience collaborating in hybrid remote/in-office teams across multiple regions and time zones.

  • Experience with media player technologies (e.g.ExoPlayer, AVFoundation, HTML5 video) and knowledge of media encoding schemes (AAC, AVC, HEVC) and streaming protocols (http, HLS, DASH) is highly desirable.

How We Get Things Done…

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits…

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com. #J-18808-Ljbffr

  • Senior Staff Analytics Developer

    2 weeks ago

    Eastern Ontario, Canada Warner Media, LLC. Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and...

  • Senior Staff Analytics Developer

    2 weeks ago

    Eastern Ontario, Canada Warner Media, LLC. Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and...

  • Senior Staff Analytics Developer

    1 hour ago

    Eastern Ontario, Canada Warner Media, LLC. Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and...

  • Senior Staff Analytics Developer

    3 weeks ago

    Ontario, Canada Warner Media, LLC. Full time

    Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content...

  • Manager/ Sr. Manager

    4 days ago

    Toronto, Ontario, Ontario, Canada Tiger Analytics Full time

    Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning and AI. Our business value and leadership has been recognized by various market research firms, including...

  • Senior Staff Data Developer

    3 weeks ago

    Ontario, Canada Warner Media, LLC. Full time

    Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated...

  • Senior Android Developer

    4 weeks ago

    Eastern Ontario, Canada Warner Media, LLC. Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and...

  • Senior Android Developer

    3 weeks ago

    Eastern Ontario, Canada Warner Media, LLC. Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and...

  • Senior Android Developer

    3 weeks ago

    Eastern Ontario, Canada Warner Media, LLC. Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and...

  • Senior Android Developer

    2 hours ago

    Eastern Ontario, Canada Warner Media, LLC. Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and...

  • Senior Staff Software Developer

    1 week ago

    Ontario, Canada Warner Media, LLC. Full time

    Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits,...

  • Senior Staff Technical Program Manager

    2 days ago

    Eastern Ontario, Canada Warner Media, LLC. Full time

    Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters...

  • Senior Staff Technical Program Manager

    2 days ago

    Eastern Ontario, Canada Warner Media, LLC. Full time

    Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters...

  • Senior Staff Technical Program Manager

    1 day ago

    Eastern Ontario, Canada Warner Media, LLC. Full time

    Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters...

  • Senior Staff Technical Program Manager

    1 hour ago

    Eastern Ontario, Canada Warner Media, LLC. Full time

    Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters...

  • Corporate Development Senior Analyst

    3 weeks ago

    Ontario, Canada Incognito Software Systems Inc Full time

    Corporate Development Senior Analyst page is loaded Corporate Development Senior Analyst Apply locations Canada - Ontario time type Full time posted on Posted 30+ Days Ago job requisition id R41193 Job Summary: Volaris is looking for a Corporate Development Senior Analyst, who will be an integral member of Volaris’ deal sourcing team. The Corporate...

  • Senior Development Officer

    3 weeks ago

    Ontario, Canada WorkCabin Full time

    Full Time Salaried Taking care of our environment has never been more important than it is today. The Nature Conservancy of Canada (NCC) is looking for a Development Officer to join a team committed to protecting our most important natural areas and the plants and animals they sustain. NCC is the nation’s leading not-for-profit, private land...

  • Risk Consulting, Senior Consultant

    3 weeks ago

    Ontario, Canada Retalon Full time

    Retalon is a provider of advanced analytics and AI for Retail. CIO Review has identified Retalon as one of the “Most Promising Retail Technology Companies”. D. in data science. Our solutions solve complex problems in Merchandise and Assortment Planning, Inventory Management and Pricing and Promotion Optimization. Our 100% in-house professional services,...

  • Senior Web Developer

    3 weeks ago

    Ontario, Canada Delta4 Digital Full time

    The Senior Web Developer is responsible for the continued development, maintenance and on-going updates of our proprietary Tymbrel Platform, as well as other custom programming projects. The Senior Web Developer role requires an experienced and seasoned professional backend developer. The ideal candidate would possess an intellectual curiosity that leads...

  • Data Analytics Manager, Marketing

    2 weeks ago

    Ontario, Canada EightSix Network Inc Full time

    Email & Marketing automation analytics Manager - 16 months contract Part Time / Full Time Email & Marketing automation analytics Manager - 16 months contract Our client, a leader in the manufacturing industry of landscaping and stones is looking for a talented Email Marketing and Web Analytics Manager. The Email Marketing and Web Analytics manager...