Director, Digital Process Automation, Scotiabank

Requisition ID: 198107

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

We are looking for a Director, Digital Process Automation to join our team to inspire, lead, and grow our world-class Process Automation community. This executive leader will be responsible for leading the strategy on our DPA tools, such as Pegasystems, Power Automate and Salesforce. This person must evolve and lead a global Centre of Excellence at scale supporting the products and services that are used by our teams every day. They will partner and work directly with cross functional organizations company wide including enterprise architecture, product management, project management, enterprise operations, business partners, product teams and external partners. This executive will be responsible for effective executive stakeholder engagement, building technology roadmaps, strategic planning and demonstrating agile expertise with functional-technical-operational processes. They will need to understand the ongoing requirements of our business units and will help evolve our overall Process Automation Strategy, Governance and BI/Analytics ecosystem to support new tools and design shifts that enable the business to be successful in a constantly changing environment.

Is this role right for you? In this role you will:

1. Build Trust and Credibility: Makes decisions based on organization’s values - actions are consistent with company’s core values. Ability to set clear vision - role models a growth mindset and shares mistakes widely for others to benefit and embraces a learning mentality. Understands the compliance and security requirements around data to protect our assets and customers. Works closely with architecture and security teams to ensure alignment, trust and credibility at all times.
2. Act as a Strategic Thinker: Ability to translate details into bigger picture implications driving the business forward, challenging the status quo. Understands industry, market and organizational dynamics with the ability to deal with growing complexity and ambiguity. Aligns the right resources to the task at hand; foresees and plans around obstacles.
3. Lead & Adapt to Change: Thrives in a changing, dynamic environment and can drive operational efficiencies that map to changing needs. Relishes leading even when times are tough and models the attributes of a great leader - including expert level competency on DPA tools with focus on PegaSystems, Power Automate and Salesforce and other process automation technologies, ability to drive results either individually or in a team setting, motivate and champion, and being a courageous communicator.
4. Focus on Customer Success: Builds and maintains relationships with customers, business partners and dependent teams; shapes solutions that have significant positive impact on the business.
5. Talent Management: Has a passion for building great teams - proven ability to develop others who have significantly contributed to company success with a history of making good hiring decisions and developing a strong bench of successors. Champions talent beyond own organization.
6. Innovate for Growth: Always thinking about how to make improvements; able to implement changes that map to business strategy. Stays abreast of cutting edge technology trends.
7. Ability to take an unpopular stand if necessary, for the betterment of our business. Must encourage a transparent and healthy debate while seeking the best alternative. This leader is looked to for direction in a crisis, faces adversity head on, and is energized by tough challenges.
8. Create an organization that delivers both compelling vision and deliverables that extend the bank’s value gained from process automation tools.
9. Collaborate with vendors and industry consultants to continuously learn and identify opportunities to advance our process automation strategy and delivery model for supporting our business partners.
10. Facilitate timely decision-making across a broad network of stakeholders, delivery partners, and operational teams.
11. Collaborate with key stakeholders including security, architecture, IT, business and infrastructure to drive quality delivery of complex programs.
12. Accountability for CoE team integrity, product excellence, decision making, roadmaps, career development, client communications, and project outcomes.
13. Inspire, build, lead, retain, develop and grow a world-class, global technology CoE team (technical, leadership, consulting, and functional skill sets).
14. Look for opportunities to optimize reuse, enterprise software architecture, and delivery tools/methods that are targeted to increase productivity and reduce time to market.
15. Show up with a continuous learning mindset - fostering a values driven work culture.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

1. 5+ years of experience leading IT product portfolios, systems delivery, and/or software engineering teams.
2. Exceptional thought leadership capabilities and strong interpersonal skills.
3. Deep knowledge of tools that are used to implement process automation, decisioning and robotics solutions – primarily Pegasystems, Power Automate and Salesforce, with knowledge of competitive offerings.
4. Extensive experience with Delivery Strategy, Governance, and Management.
5. Exceptional communicator with a strong ability to influence and build trust with executive stakeholders, employees, partners. Must be comfortable in presenting to both business and technical executives.
6. Represent our Core Values of trust, customer success, innovation, and equality.
7. Outstanding collaborator/team builder with the ability to set clear vision.
8. Customer focus and the experience and skills to work directly with key customers and partners.

What's in it for you?

1. Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
2. Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
3. Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
4. Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
5. Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more

Working location condition: Hybrid

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.