Regional Operations Director

4 weeks ago

Kingston, Canada BGIS Full time

ABOUT US

BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further information, visit www.bgis.com.

OUR CULTURE

At BGIS, our culture is built on three foundational pillars:

  • Culture of Care: We deeply care for each other, our clients, partners, and the communities we serve.
  • High Performing Teams: We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.
  • Unwavering Commitment to Sustainability: We conduct every action with a focus on preserving our earth.

SUMMARY

For the assigned region(s), the Regional Director is accountable for operations, financial management and meeting service delivery obligations in a specified geographical region that includes several facilities, employees and clients. This role is expected to understand, coach and train the team in all regulatory and client requirements. In addition, this role is also responsible for contributing to strategic and account management plans and objectives and people leadership.

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.

KEY DUTIES & RESPONSIBILITIES

Health, Safety, Environment & Security

  • Follow and apply all Health and Safety and Emergency Response protocols to ensure safety of all employees and building occupants.
  • Work in collaboration with BGIS Health Safety and Environment Teams for support and direction on key programs to emphasize Safety Culture.
  • Accountable for meeting all internal and external health, safety, environment and security-related requirements.
  • Accountable for the safe delivery of all work performed.

Account Management

  • Continuously engages clients in discussions to understand and anticipate needs, identify and recommend additional services.
  • Provides input and contributes to the development and execution of strategic account expansion plans.
  • Recommends additional pull-through services.
  • Participates in and contributes to quarterly business reviews.
  • Contributes to contract renewal and business development activities.
  • Contributes to account governance.
  • Adherence to Contract Specific MSA (Master Service Agreement).
  • Manages the BGIS ECE Program for the specific client group.
  • Responsible for results and action plans related to the Likely to Recommend Survey.

Client Relationship Management

  • Accountable for achieving client satisfaction objectives for the assigned region(s).
  • Accountable for developing and maintaining effective relationships with clients, managing client expectations.
  • Acts as the focal point of escalation for issues pertaining to facilities within assigned region(s).

Region/Portfolio Budget Development & Management

  • Assume financial responsibility for facility operations, including budget management.
  • In partnership with finance, responsible for the development of budgets (O&M, Transaction, capital projects and rent).
  • Using financial reports, perform monthly budget analysis and re-forecast allocations as necessary.
  • Meet annual targets as per contractual performance and client financial targets / indicators.
  • Identify cost-saving opportunities and develop strategies to maximize financial resources.
  • Track and report on budget performance regularly.
  • Participates in continuous improvement projects to achieve efficiency gains and cost savings.

Portfolio Management

  • Accountable for operations management for the portfolio of facilities within the assigned region(s).
  • Leads the operations and maintenance activities of a portfolio of facilities along with the execution of the portfolio’s programs.
  • Oversees the completion and submission of capital plans.
  • Creates and implements short to mid-term plans for the assigned region(s).
  • Collaborates with relevant stakeholders to optimize facilities within assigned region(s) and continuously create value for the client.

Service Delivery Management

  • Work in collaboration with Central Work Order Management Team to ensure all work is being completed as outlined in the MSA.
  • Monitor work order progress and ensure tasks are completed within established timelines.
  • Accountable for meeting all service obligations for the assigned region(s).
  • Accountable for ensuring compliance to all legislated, corporate and industry-related requirements and guidelines.

Risk Management, Emergency Preparedness and Business Continuity Planning

  • Accountable for safeguarding the client against emergencies and risks by ensuring emergency preparedness, risk management, disaster recovery and business continuity plans are developed.

Regulatory Compliance

  • Accountable for ensuring all regulatory compliance requirements have been met and all related documentation are created and maintained.

Project Management

  • Accountable for on-time, on-budget and quality delivery of facility management projects for the assigned region(s).
  • Oversees the development and execution of project plans for portfolios within assigned region(s).

Continuous Improvement

  • Collaborates with stakeholders and contributes to efficiency gains through identifying and implementing best practices.

KNOWLEDGE & SKILLS

  • Community college diploma preferably in business administration.
  • More than 10 years of facility management work experience.
  • Highly skilled at account management and facility operations management.
  • Expert level knowledge of health and safety requirements.
  • Possesses a sustainability mindset and seeks to incorporate sustainable practices.

Licenses and/or Professional Accreditation

One or more of the following would be considered an asset:

  • Certified Facility Manager from International Facility Management Association.
  • Certified Property Manager from Institute of Real Estate Management.
  • Facility Management Administrator Designation from Building Owners and Managers Institute.
  • Real Property Administrator Designation from Building Owners and Managers Institute.
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