In-store Customer Experience Specialist at Vancouver Metropolis at Metrotown

1 month ago

Burnaby, Canada Uniqlo Canada Full time

Position: In-store Customer Experience Specialist

Location: British Columbia Vancouver UNIQLO Metropolis at Metrotown

Report to: Store Manager

The In-store Customer Experience Specialist is responsible for exceeding customer expectations by building interpersonal relationships and acting as a brand ambassador by creating a store experience for our customers that connects with our sales growth. The optimal candidate will demonstrate a thorough understanding of in-store and online customer needs to provide the best customer service as company standard, and act as a brand ambassador.

This position will report to the Store Manager and will work as part of the store and Ecommerce integration team, connecting store and Ecommerce business.

Key Responsibilities:
  1. Acts as a brand ambassador by positively representing the brand, aligned with the company’s mission and vision.
  2. Provides superior customer service, placing heavy importance on brand experience and customer engagement/satisfaction according to the UNIQLO service standard, the UNIQLO Principles and Philosophy.
  3. Utilizes company tools to successfully build brand recognition and maximize sales and profits and increase the number of units per transaction.
  4. Advocates the integration of stores and eCommerce, evolving the purchasing experience for customers.
  5. Gets excited by developing & sharing insight on new products/services and providing customer feedback through internal communication channels.
  6. Works as a team player, upholding company policies and procedures in all aspects of customer service and contributing to a positive working environment.
  7. Assists management to identify and resolve issues in the store and supports special projects as assigned.
  8. Thrives in an environment that cross-trains all staff members to be able to independently uphold brand and operation standards for our customers (Ex: Cashier, Fitting Room, merchandise processing and replenishment, cleanliness, etc.).
Requirements:
  1. Post secondary education with at least 3 years of experience in similar roles.
  2. Have excellent communication and interpersonal skills with a smile.
  3. Ability to have problem solving skills and detail oriented.
  4. Ability to work a flexible schedule that meets the business needs, including evenings, weekends, and holidays.
  5. Ability to stand for long periods of time, read computer terminals, push, pull or move objects of up to 50 pounds.
  6. Ability to effectively maneuver around the sales floor and stockroom including repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing.

UNIQLO Canada is an equal opportunity employer. UNIQLO Canada encourages applications from all qualified candidates and accommodates persons with disabilities. Candidates that are selected for interviews should advise us if they require accommodation.

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