Product Support Specialist

3 days ago

Fort McMurray, Canada Finning International Inc. Full time

Product Support Specialist page is loaded Product Support Specialist Apply remote type Hybrid locations Fort McMurray, AB, CA time type Full time posted on Posted Yesterday job requisition id R-2024-488 Company:Finning Canada Number of Openings: 1Worker Type:PermanentPosition Overview:The Product Support Specialist is an integral part of the Finning Business Development or Aftermarket Support team, responsible for driving market share growth of their assigned products or services. This interdisciplinary role is accountable for the commercial success of their allocated product groups or services within an assigned geography or customer base.

This is a specialty role responsible for alignment of the sales teams. Primary responsibility is to grow specific commodity, solution or service sales within a given territory or customer base. It is a secondary position on any account to the Product Support Sales Representative.Job Description:

Major Job Functions:

  • Execute on the Go To Market (GTM) strategy and plan for assigned products and solutions.
  • Work in partnership with the product and technical teams to ensure customer feedback and insights from the regions and the sales force are fed back into product development.
  • Participate in business development / sales calls in order to support sales teams with solutions under scope (and bringing in product teams if needed).
  • Develop a sound knowledge of the industry, customer pain points, the competitive environment and trends, and the effect on the Finning Performance Solutions business.

Specific Skills:

This role requires a challenging collection of skills, making the ideal candidate for this position an interdisciplinary blend of the following:

  • Customer communication skills. Work in partnership with the product and technical teams to ensure customer feedback and insights from the regions and the sales force are fed back into product development.
  • Sales and business development skills. As need, be a significant contributor to customer sales calls where a digital solution is part of the solution being proposed to a customer. As such, this role requires the ability to plan effectively for sales meetings, to be comfortable and inquisitive with the customer to zero in on their unsolved business problems.
  • The ability to lead by influence. In order to accomplish this role’s objectives, the individual must develop and leverage trust and credibility with regional leaders, in order to advance the role’s objectives. This is innately a skill that some people appear to have, while others are only comfortable leading through authority.

Education & Experience:

  • Bachelor of Business Administration or an equivalent
  • Technical and/or Parts experience is an asset
  • 2 years technical of technical sales experience
  • Ability to demonstrate results in marketing or sales operations, understanding deeply how to capture the attention of internal sales teams and external channel partners and customers
  • Expert persuasion skills and the ability to captivate a room when delivering presentations and product demonstrations, regardless of the seniority of the audience
  • Self-driven, tenacious, and optimistic - infusing everyone in the office with energy, passion, and positivity

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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