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Manager, Workplace Architecture
4 months ago
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Date: May 6, 2024
Location: Toronto, ON, CA
Company: Softchoice
The impactyou will have:
TheManager of Workplace Architecturewill be responsible for growing Softchoice’s Services and Product business related to our customer’s Workplace transformational journey. You will focus on leading, coaching, and supporting a team of Journey Architects (Presales Solution Architects) and ensuring our customers are provided with an exceptional solution and service experience.
In this role, you and your team will engage directly with customers to understand their desired outcomes, lead with insights, and craft integrated solutions to achieve them. This will include creation of services estimates, proposals, adoption program roadmaps, RFP bid responses, and statements of work.
You will collaborate with Softchoice District Sales Leaders, Commercial Account Executives, Specialty Sales Executives, Business Development, Services Delivery teams and our Partners to positively impact our business across the region.You will drive deal-based coaching in a Challenger Sales context, with specific focus on programmatic selling. Your leadership will help our customers succeed.
What you'll do:
Drive year over year growth of the region’s Workplace Services and Products
Maximize employee contribution by recruiting, developing, mentoring, and motivating employees to deliver excellence
Evaluate, assign, and monitor the Journey Architect team’s activity, ensuring optimal resource utilization and quality delivery
Provide in-field deal coaching and be personally involved in strategic customer engagements
Ensure alignment with peers in other adjacent teams such as the PS operations, PS Delivery and Managed Services teams to deliver a consistent customer experience for our clients
Partner with Field Success Manager and District Sales Leaders to develop initiatives designed to achieve sales goals, and build loyalty with top customers
Collaborate with Softchoice’s Innovation Team on the successful introduction of new services offerings into the region
Ensure monthly forecasts are complete, accurate, and timely
Assist with our departmental transformation and growth through continual business improvement initiatives
What you'll bring to the table:
10+ years in industry experience and 2+ years of management experience in pre/post-sales positions
Excellent leadership qualities, leaving a lasting and positive employee experience
Demonstrated ability to accommodate a high level of change and adapt accordingly
Strong knowledge of market leading Modern Workplace technology trends and solutions
Prior experience with pre-sales Solution Architecture role preferred
Strong communication and presentation skills (verbal and written)
In-depth knowledge of business strategy and operations
Highly self-directed with ability to manage ambiguity
Ability to travel to and from key Sales and Customer locations (10-30% travel)
Post-Secondary Degree or equivalent experience
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