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Wine Club Specialist

4 months ago

Oakville, Canada Far Niente Full time

of the Far Niente Family of Wineries & Vineyards

Founded in Oakville, California in 1885 and restored in 1979, Far Niente is consistently recognized as a benchmark producer of Napa Valley Chardonnay and Oakville Estate Cabernet Sauvignon.

Join our Company which is rich in history and stature.

Our team is expanding to support our growing portfolio and the opening of our Bella Union Estate.

Our Wine Club Specialist is responsible for providing a memorable brand experience and helpful sales support to wine club members across all Far Niente Wine Estates wine clubs.

You will be successful in this role while performing these essential responsibilities:

  • Build new and retain existing brand ambassadors through customer engagement by providing excellent customer service and creating a positive personal experience with strong follow-up and communication to club member inquiries, special requests, orders, cancellations, and reservations – via email or telephone – in an accurate, positive and timely manner.
  • Process wine club new member sign-ups, wine orders and returns accurately and promptly.
  • Handle customer concerns in a positive, expedient manner.
  • Daily communication via phone/email with club members and fulfillment house regarding status of shipment, billing, and special handling or orders.
  • Proactively troubleshoot issues with club shipment and/ or customer complaints in a professional manner both internally and with the customer.
  • In partnership with Lead Wine Club Specialist, manage will-call orders including, but not limited to, notifying members when order is available for pickup and coordinating shipment(s) if the order is not picked up, maintain accuracy of order status and location.

Our organizational culture is built upon a strong foundation of shared commitments:

  • Demonstrates ownership of job responsibilities through focus, determination, and attention to detail.
  • Demonstrates an attitude of teamwork by working collaboratively with peers to identify positive solutions to problems or issues.
  • Displays trust in their actions, having the confidence to know that we are all working for the benefit of each other.
  • Brings forward ideas for improvement and ways to increase efficiency. Is open to new ideas and positive change.
  • Strives to elevate their performance and welcomes feedback. Is receptive to changing needs and priorities.
  • Demonstrates respect for peers and colleagues, embraces differences and strives for understanding.
  • Shows care and responsibility for the resources that have been provided to them and aids in our efforts for social responsibility and being environmentally conscious.
  • Acts with integrity, honesty, and fairness, working towards achieving personal achievement rather than public attention.
  • Demonstrates pride in their work while striving for excellence.

You will be qualified for this role if you met these requirements:

  • Previous experience of 2 years in a similar role.
  • High School Diploma or equivalent.
  • Well-respected, positive, team oriented professional, Sound judgement and integrity.
  • Microsoft Office Suite, CRM applications.
  • Ability to communicate effectively in the predominately used language. Strong verbal and written communication skills.

This is a hybrid office position, but there are some physical requirements, that our large estate requires:

  • Full body mobility. Ability to lift to 40 lbs.
  • Ability to stand, sit, squat, bend, stoop, crouch repeatedly and ascend and descend stairs.

Pay Range: $25 to $28

More about our Story:

A dedication to winemaking in its highest form, paired with a focus on house style, vineyard ownership, social responsibility and legendary hospitality, has established Far Niente as one of the world's great wine estates and provided the foundation for growth of our other varietals.
Over the years, five exceptional wineries have been proudly added to the Far Niente Family of Wineries and Vineyards: Established in 1989, Dolce is the only American winery dedicated to producing a single late harvest wine. Our second Oakville winery, Nickel & Nickel, focuses on 100-percent varietal, single-vineyard wines from some of Napa Valley’s finest vineyard appellations. In 2007, we launched EnRoute, which is committed to crafting focused, textured Pinot Noir from the Russian River Valley. Bella Union specializes in creating a single Cabernet Sauvignon from carefully selected Napa Valley vineyards. And our latest launch, Post and Beam, represents craftsmanship, tradition, legacy and purity in winemaking.

We are an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Additional Information:

Date Posted: 5/15/2024

Contact Information

Tiffany Saelee

Click below to apply for this position. You will enter a third-party system where you will be asked to set up a log in and password. Note, a resume is required to process your application.

Far Niente Reminds You To Please Drink Responsibly

Far Niente Family of Wineries & Vineyards

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