Bilingual Technical Support Associate
1 week ago
Level 1 Technical Support Agent is required to have good communication and organization skills, basic technical knowledge, and the ability to follow standard procedures for resolving common technical issues.QualificationsBasic technical backgroundStrong analytical and problem-solving skillsExcellent written communication, verbal and listening skillsStrong customer relation skillsAbility to handle multiple priorities/tasksFluent in English & FrenchResponsibilitiesServe as the first point of contact for customers seeking technical assistance.Provide step-by-step instructions to help users troubleshoot and resolve common problems such as connectivity and VoIP registration issues along with configuration & equipment setup.Educate customers on product functionalities and troubleshooting steps to empower them to resolve common issues independently.Handle customer complaints and concerns with empathy and professionalism, ensuring timely resolution and customer satisfaction.Create, update, and manage support tickets, ensuring accurate documentation of customer issues and resolutions in the CRM (Cranium) system for future reference and analysis.Escalate complex technical issues to higher-level support or relevant departments for further investigation and resolution, while ensuring timely follow-up with the customer.Collaborate with other teams, including Network Operations, Customer Service, Dev support and etc. to address customer issues comprehensively and ensure a seamless customer experience.Use knowledge base, tools and other resources to assist in problem resolution.
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Technical Trainer
3 weeks ago
Quebec, Canada Bilingual Source Full timeWe are seeking a highly motivated and experienced bilingual Specialist, Technical Training to join our team. The Specialist will support the Manager, Technical Training in the development and facilitation of e-Learning and instructor-led courses to increase the knowledge and skill of dealership Technicians. The incumbent will also support the adaptation or...
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Technical Trainer
3 weeks ago
Quebec, Canada Bilingual Source Full timeWe are seeking a highly motivated and experienced bilingual Specialist, Technical Training to join our team. The Specialist will support the Manager, Technical Training in the development and facilitation of e-Learning and instructor-led courses to increase the knowledge and skill of dealership Technicians. The incumbent will also support the adaptation or...
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Technical Trainer
3 weeks ago
Quebec, Canada Bilingual Source Full timeWe are seeking a highly motivated and experienced bilingual Specialist, Technical Training to join our team. The Specialist will support the Manager, Technical Training in the development and facilitation of e-Learning and instructor-led courses to increase the knowledge and skill of dealership Technicians. The incumbent will also support the adaptation or...
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Bilingual Technical Support Associate
1 week ago
Quebec, Canada Tech Mahindra Full timeLevel 1 Technical Support Agent is required to have good communication and organization skills, basic technical knowledge, and the ability to follow standard procedures for resolving common technical issues.QualificationsBasic technical backgroundStrong analytical and problem-solving skillsExcellent written communication, verbal and listening skillsStrong...
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Bilingual Technical Support Associate
2 weeks ago
Quebec, Canada Tech Mahindra Full timeLevel 1 Technical Support Agent is required to have good communication and organization skills, basic technical knowledge, and the ability to follow standard procedures for resolving common technical issues.QualificationsBasic technical backgroundStrong analytical and problem-solving skillsExcellent written communication, verbal and listening skillsStrong...
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Bilingual Technical Support Associate
2 weeks ago
Quebec, Canada Tech Mahindra Full timeLevel 1 Technical Support Agent is required to have good communication and organization skills, basic technical knowledge, and the ability to follow standard procedures for resolving common technical issues.QualificationsBasic technical backgroundStrong analytical and problem-solving skillsExcellent written communication, verbal and listening skillsStrong...
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Bilingual Technical Support Representative
4 months ago
Quebec Province, Canada Comwave Group Full time**Bilingual Technical Support Representative** **Who Are We?** Comwave is Canada's largest privately-owned telecommunications service provider specializing in Voice over IP (VoIP), Data, and IPTV Services, serving more than 1, 600 cities across Canada and the US, in both Retail and Wholesale markets. Comwave is a dynamic, entrepreneurial organization,...
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Bilingual Technical Support Associate
4 days ago
Quebec, Canada, Canada Tech Mahindra Full timeLevel 1 Technical Support Agent is required to have good communication and organization skills, basic technical knowledge, and the ability to follow standard procedures for resolving common technical issues.QualificationsBasic technical backgroundStrong analytical and problem-solving skillsExcellent written communication, verbal and listening skillsStrong...
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Customer Success Associate, Technical Support
3 months ago
Quebec City, Canada Industrial Scientific Corporation Full time**Overview**: The position of Customer Success Associate, Technical Support (French bilingual). This is an entry position with the goal to progress to Customer Success Specialist, Technical Support within six months. The main responsibility of the role is to complete training and under mentorship provide quality support to our customers on issues. The...
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Bilingual Service Support Specialist
3 months ago
Quebec City, Canada ADP Full timeThe Service Support Specialist acts as a technical resource to the client service team and ADP clients by supporting software, legislative and programming inquires. This role is multi-faceted as the Specialist may also acts as an escalation resource for CSR's and Managers during client conference calls and client visits, as well as coaching and...
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Bilingual Customer Service
3 months ago
Quebec City, Canada EightSix Network Full timeJob Description Hello ! I'm Jérémy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm...
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Bilingual Technical Services Coordinator
3 months ago
Quebec City, Canada CAPREIT Full time: **Reports To**:Associate Director, Technical Services** *** **Responsibilities**: Provides program delivery and business expertise for technical services delivered to CAPREIT Operations Units by the following: - Assisting in the implementation and execution of service plans with buildings & equipment’s maintenance, following industry best practices. -...
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Customer Support Technical Specialist
1 month ago
Quebec City, Canada Geotab Full timeBasis**: Permanent - Full-time** Area of Interest**: Support Operations** Location**: Remote - Quebec** **Who we are - Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety...
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Bilingual Technical Support Analyst
3 months ago
Quebec City, Canada Fleet Complete Full timeWe are a leading global provider of IoT solutions in the connected commercial vehicle space and mobile workforce management. Our company has been on an exciting journey, starting back in 2000 when our CEO, Tony Lourakis, founded Complete Innovations. Today, we are a global organization with 600 staff and growing! Our journey continues as we evolve and...
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Bilingual Technical Support Specialist
4 weeks ago
Montreal, Quebec, Québec, Canada BFG Enterprise Services Full timeBilingue Spécialiste du support techniqueRôle: Chargé de fournir Français et anglais assistance technique de troisième niveau au sein de la région assignée, fournissant une assistance technique et matérielle haut de gamme au niveau du bureau, de l'ordinateur portable, de l'imprimante, du réseau et des systèmes d'exploitation pour...
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Rep, Technical Support
4 months ago
Quebec City, Canada AVI-SPL Full timeDescription: Job Summary - The AVI-SPL Global Helpdesk Technical Support Representative (TSR) is the initial contact point for AVI-SPL customers both internal and external. This position requires excellent Customer Service organizational time management and inter-personal skills. Essential **Responsibilities**: - Ensure customers are receiving prompt and...
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Technical Business Analyst
4 months ago
Quebec Province, Canada Bits In Glass Full timeDo you want to work for an award-winning professional services company? Bits In Glass was voted Canada’s Great Place to Work for four years in a row, and the Denver Business Journal Best Places to Work for two years in a row. Bits In Glass has also won numerous Partner of the Year awards from the vendors we partner with. Bits In Glass or “BIG” is a...
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Technical Support Specialist
4 months ago
Quebec City, Canada ABB Full time**Technical Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
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Technical Support Specialist
4 months ago
Quebec City, Canada ABB Full time**Technical Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
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Openshift Technical Account Manager
3 months ago
Quebec City, Canada Red Hat Software Full timeAbout the job: Red Hat's Customer Success team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in Canada. In this role, you will work with a small set of enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform to meet their...