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Senior Customer Experience Partner

4 months ago

Montreal, Canada APM Terminals Full time

Senior Customer Experience Partner page is loaded Senior Customer Experience Partner Apply locations CAMON04 - Montreal - 510 Boulevard Saint-Laurent, Suite 200 QC time type Full time posted on Posted 2 Days Ago job requisition id R109308

Senior Customer Experience Partner

Montreal, QC

Are You Ready to Navigate the Future of Global Trade?

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

What we Offer:

  • Global Reach, Local Impact: Thrive in a role with international scope, contributing to projects that shape global trade.

  • Inclusive and Dynamic Culture: Join a team where diversity is strength, fostering an environment rich in personal and professional growth opportunities.

  • Competitive Rewards: Benefit from a compensation package matching your role as a leading industry player, complemented by best-in-class benefits and talent development programs recognized worldwide.

About the role:

In this role, you will manage accounts with significant business impact, defined by volume and revenue contribution to the cluster scorecard. Our customers often have complex needs such as legal requirements, documentation needs, customs restrictions, special cargo, and more.

Responsibilities:

  • Serve Designated Accounts: Act as an integral extension of our clients' operations teams, ensuring seamless service and support.

  • Support Revenue Capture: Assist the Senior CX Partner in maximizing revenue from existing clients and onboarding new customers.

  • Collaborate Across Borders: Work closely with internal teams in the US and China and other key stakeholders within the account.

  • Deliver Day-to-Day Excellence: Address and resolve daily client requests efficiently and professionally.

  • Coordinate Operations Efforts: Facilitate and synchronize operational activities to meet client needs.

  • Monitor Performance: Understand and track the operational performance of client service agreements.

  • Risk Management: Escalate potential risks to the Account Executive promptly.

  • Enhance Client Experience: Identify and assess client expectations, implementing changes in collaboration with the Account Executive to exceed those expectations.

What You'll Bring:

  • Degree: Bachelor's degree required.

  • Freight Expertise: 3+ years of experience in Ocean Freight (FCL & LCL) is essential.

  • Industry Background: 2+ years experience in SCM/4PL or a similar industry.

  • Conflict Resolution: Ability to resolve conflicts and persuade others effectively.

  • Customer-Focused Mindset: A dedication to meeting client needs and providing outstanding service.

  • Ability to Work Under Pressure: Thrive in a fast-paced environment with the ability to manage multiple priorities.

  • Client/Program Management Experience: Experience managing client relationships or programs is a strong plus.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com . 

About Us

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here.

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