UX Specialist

1 month ago

Old Toronto, Canada Theorem, LLC Full time

At Data Theorem, we’re building a next-gen SaaS platform for preventing data breaches. We’re passionate about helping organizations operate in the cloud securely and ensure that their data and their customers' data is safe at all times.

The company was founded in 2013 and is headquartered in Palo Alto, California, with a growing team that’s distributed between the US, Canada, and Europe. We are searching for exceptional talent pursuing an opportunity to grow and take ownership of the projects that resonate most with them.

Overview:

Are you passionate about shaping user experiences that solve complex challenges while delivering secure, seamless solutions? Do you excel in collaborating with customers to gather insights and transforming them into intuitive products? If so, we’d love to meet you

As a UX Specialist, your role will focus on understanding customer needs, translating requirements into actionable design solutions, and driving user-centered improvements. It’s not just about identifying problems, but about crafting effective, user-friendly solutions. You’ll work closely with cross-functional teams—product, engineering, and customer success—to ensure our products offer a great experience while aligning with security standards.

Key Responsibilities:
  1. Work directly with customers to gather UX requirements for new features and design updates.
  2. Conduct user research, create personas, map user journeys, and design flows to guide product development.
  3. Translate customer insights into well-documented UX requirements, ensuring clarity in the development process.
  4. Collaborate with product managers and engineers to create Jira tickets that transform research insights and design decisions into technical tasks.
  5. Maintain and update comprehensive documentation, including research findings, UX specifications, and design system changes.
  6. Advocate for a user-first approach throughout the entire product lifecycle, ensuring that every feature aligns with the overall user experience.
  7. Contribute to our design system, ensuring consistency, scalability, and usability across all products.
  8. Stay current on UX best practices and trends, particularly in the data security domain, and continuously improve the product experience.
  9. Evaluate feature requests to ensure they align with the overall user experience and assess if existing features can meet the requirements.
Qualifications:
  1. Proven experience in creating and maintaining product documentation, user stories, and UX specifications.
  2. Strong ability to gather customer requirements and translate them into actionable design and technical tasks.
  3. Familiarity with design and collaboration tools like Figma, Miro, Sketch, Jira, and Confluence.
  4. Exceptional written and verbal communication skills, with the ability to clearly articulate UX decisions.
  5. A proactive mindset with strong organizational skills, able to manage multiple priorities and meet deadlines.
  6. Ability to think holistically about the user journey, while drilling down into specific pain points and opportunities for improvement.
Why Join Us:
  1. Impactful work: Your role will directly shape how our customers interact with our data security products, influencing usability and customer satisfaction.
  2. Collaborative environment: You’ll work alongside passionate, driven professionals in a supportive and dynamic team.
  3. Remote flexibility: Work remotely with flexibility and autonomy while contributing to a growing, innovative company in the data security field.
  4. Growth opportunities: We are committed to investing in your professional development and providing opportunities for career advancement.
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