Human Resources Advisor

2 months ago

Ottawa, Canada Hydro Ottawa Full time

SUMMARY

The Human Resources Advisor is the first point of contact for providing Human Resources services to internal clients and is responsible for effectively resolving employee inquiries in a timely manner and with considerable independence, discretion, judgement, and initiative. The Human Resources Advisor is also responsible for ensuring client satisfaction is at the core of every decision and behavior.

MAJOR RESPONSIBILITIES

  • Serve as a first point-of-contact through telephonic, electronic (email, text, chat), or paper-based
  • Follow communication "scripts" when handling different topics
  • Identify client’s needs, clarify information, research every issue and provide solutions and/or alternatives utilizing applicable policies, procedures, and guidelines
  • Support employees and People Leaders with employee benefits, pension enrollment, beneficiary designation, recruitment process, absence, labor relations, safety, training, and any other HR key processes
  • Perform basic HR transactions with quality assurance in HR Technology (including Workday) as required
  • Escalate client’s inquiries to Tier 3 Centre of Expertise Specialist or in other cases to the HR Partner as per established procedures
  • Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures
  • Seize opportunities to promote self-serve portals as well as Human Resources programs, policies, and procedures
  • Build sustainable relationships and engage clients by going the extra mile
  • Maintain an effective “bring forward” system to support the day-to-day inquiries to ensure timely follow-up
  • Update job knowledge by reading HR policies, procedures and participating in educational opportunities
  • Ensure calls are answered as per established service delivery standards
  • Perform data analysis and reporting
  • Keep abreast of changes to policies, processes, and procedures
  • Perform other related duties as required


EDUCATION/EXPERIENCE

  • Post-secondary education in a related field, preferably Human Resources or Business Administration
  • Minimum 1 year of relevant experience preferably in a Human Resources environment
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements
  • Previous experience in a client support role
  • General knowledge of Human Resources policies, processes, and systems
  • Experience in providing excellent client service
  • Effective communication skills including active listening skills
  • Familiarity with Service Centre call tracking system and practices
  • Familiarity with HR processes and systems

This is a management group opportunity and salary will be commensurate with qualifications.

Hydro Ottawa offers a Hybrid Work Model. Hybrid work is position-specific, the details of which the hybrid model will be discussed with successful candidates.

Hydro Ottawa may use artificial intelligence (“AI”) during the recruitment process to aid in the screening and selection of candidates.

Location:Ottawa, ONPay Range Minimum:$58,456.35Pay Range Maximum:$87,739.37Posting End Date (if applicable):August 30, 2024

Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

Applicants must be legally entitled to work in Canada.

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