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Bilingual Customer Success Representative
2 weeks ago
44783
Job Type:Fixed term contract
Category:Customer Service
Educations:Posted:2024-06-18
Location:Hybrid work in Mississauga, ON | Canada
Job Views:4
USD Negotiable
Job Description:Job informationJob Description:Job information Bilingual Customer Success Representative from the Company Embark Student Corp., this latest Bilingual Customer Success Representative job vacancy is located in the city Hybrid work in Mississauga, ON located in the country Canada . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Customer Service field have been opened and published up to the specified time.Job Responsibility:DescriptionWe are looking for an outstanding verbal communicator, active listener and natural problem solver. You enjoy talking to people and you are enthusiastic about helping families meet their goals for their children's future.Responsibilities
- Identifies customer needs and provides best solution or guidance in the best interests of customers.
- Be a subject matter expertise for RESP and assist customer requests for RESP related services over the phone, e-mail and online chat, including contributions, payments and general account related inquiries.
- Offer and guide customer to leverage digital and self serve options to make easy & smooth experience.
- Takes ownership of challenges as they arise, identifying gaps and opportunities to keep customers on track.
- Looks for ways to enhance or improve overall customer experience.
- Organizes customer related information to ensure accuracy, completeness, and confidentiality.
- Acts as both a team player and a leader: someone who can back up teammates and fill in for absences as needed and take the lead on important projects.
- Broader accountabilities may be assigned as needed.
- Supports customers who contact us through our centre, Monday to Thursday, 9 a.m. to 8 p.m. and Friday 9 a.m. to 6 p.m. (Eastern Time). Work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Superior written and verbal communication skills, with a proven ability to express yourself clearly and give your full attention to customer needs over the phone.
- Well-organized and detail-oriented, with the solid record-keeping skills needed to work with our customer tracking systems.
- Excellent organizational and time management skills and thrive on multi-tasking in a fast-paced environment.
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office 365
- Being flexible to meet the needs of the Customer Success Centre.
- A requirement for the bilingual Customer Success Representative role: Fluent in French & English.
- Elevate our Expertise in Education Savings & Planning
- Aspire to be Trusted and Easy to do Business with
- Put our Customers in the Center of Our Experience
- Partner to Drive Value, Scale and Reach
Keywords : Mississauga jobs
Closed Date : 2024-07-18
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