Current jobs related to Application Support Analyst - Old Toronto - Fidelity Canada

  • Application Support Analyst

    5 months ago

    Toronto, Canada CB Canada Full time

    Application Support AnalystOn behalf of our client in the Banking Sector, PROCOM is looking for a Application Support Analyst.Application Support Analyst – Job DescriptionSupporting test environmentAttending project meetingsManage/Work/Test given stacksApplication Support Analyst – Mandatory Skills2+ years of similar experienceFamiliarity withRed Hat...

  • Application Support Developer Analyst

    2 weeks ago

    Old Toronto, Canada Fidelity Canada Full time

    Job Title: Application Support Developer AnalystJob Summary:Fidelity Canada is seeking a highly skilled Application Support Developer Analyst to join our technology team. As a key member of our team, you will be responsible for providing technical support and developing solutions for our internal and external clients.Key Responsibilities:- Provide technical...

  • Application Support Analyst

    2 weeks ago

    Toronto, Canada Procom Full time

    **Welcome to GorillaWorks: Innovating Recruitment, Redefining Careers** GorillaWorks is seeking a talented Application Support Analyst to join our dynamic team! **Key Responsibilities**: - Conduct thorough investigations to replicate problems and identify root causes. - Collaborate with the support team to develop and implement robust solutions. - Provide...

  • Application Support Developer Analyst

    1 month ago

    Old Toronto, Ontario, Canada Fidelity Canada Full time

    Job Title: Application Support Developer AnalystFidelity Canada is seeking a highly skilled Application Support Developer Analyst to join our technology team. As a key member of our team, you will be responsible for providing technical support and development services to our internal and external clients.Key Responsibilities:Provide technical support to...

  • Application Support Developer Analyst

    1 month ago

    Old Toronto, Ontario, Canada Fidelity Canada Full time

    Job Title: Application Support Developer AnalystFidelity Canada is seeking a highly skilled Application Support Developer Analyst to join our technology team. As a key member of our team, you will be responsible for providing technical support and development services to our internal and external clients.Key Responsibilities:Provide technical support to...

  • Application Support Developer Analyst

    3 weeks ago

    Old Toronto, Ontario, Canada TalentEgg Full time

    About the RoleWe are seeking a highly skilled Application Support Developer Analyst to join our team at Fidelity Clearing Canada. As a key member of our technology team, you will be responsible for providing technical support and developing solutions for our applications.Key ResponsibilitiesProvide technical support to teams within the organization and to...

  • Application Support Developer Analyst

    3 weeks ago

    Old Toronto, Ontario, Canada TalentEgg Full time

    About the RoleWe are seeking a highly skilled Application Support Developer Analyst to join our team at Fidelity Clearing Canada. As a key member of our technology team, you will be responsible for providing technical support and developing solutions for our applications.Key ResponsibilitiesProvide technical support to teams within the organization and to...

  • Application Support Analyst

    2 months ago

    Toronto, Canada InfoTek Consulting Full time

    **Application Support Analyst - JOB-27327** Prospective Start Date: 26 Aug 2024 Prospective End Date: 22 Feb 2025 Location: Toronto, ON,, Physical Presence: Hybrid - 1 day per week in office **Key Responsibilities**: - Provide expertise in fraud and loss case management within a regulatory compliance framework. - Work collaboratively with cross-functional...

  • Application Support Analyst

    2 days ago

    Toronto, Canada GorillaWorks Full time

    GorillaWorks is seeking a talented Application Support Analyst to join our dynamic team!Role Overview:As an Application Support Analyst, you’ll report to the Senior Product Manager and play a key role in resolving user-reported application issues. Your responsibilities will include investigating problems, identifying root causes, and collaborating with our...

  • Application Support Developer Analyst

    2 months ago

    Old Toronto, Ontario, Canada Fidelity Canada Full time

    Job DescriptionFidelity Canada is seeking a highly skilled Application Support Developer Analyst to join our technology team. As a key member of our team, you will be responsible for providing technical support and developing solutions for our applications.Key ResponsibilitiesProvide technical support for our applications, including troubleshooting and...

  • Application Support Developer Analyst

    2 months ago

    Old Toronto, Ontario, Canada Fidelity Canada Full time

    Job DescriptionFidelity Canada is seeking a highly skilled Application Support Developer Analyst to join our technology team. As a key member of our team, you will be responsible for providing technical support and developing solutions for our applications.Key ResponsibilitiesProvide technical support for our applications, including troubleshooting and...

  • Application Support Developer Analyst

    2 weeks ago

    Old Toronto, Ontario, Canada TalentEgg Full time

    About the RoleThe Application Support Developer Analyst serves as a member of Fidelity Clearing Canada's technology team in a technical support and developer role, maintaining service quality for FCC applications currently in production.This role will be responsible for all aspects related to the application support of the FCC suite of products, including...

  • Application Support Analyst

    5 days ago

    Toronto, Ontario, Ontario, Canada GorillaWorks Full time

    GorillaWorks is seeking a talented Application Support Analyst to join our dynamic team!Role Overview:As an Application Support Analyst, you’ll report to the Senior Product Manager and play a key role in resolving user-reported application issues. Your responsibilities will include investigating problems, identifying root causes, and collaborating with our...

  • Application Support Analyst I

    3 months ago

    Toronto, Ontario, Canada Timreed Full time

    Application Support Analyst | Financial Services SectorTimreedWe are seeking a skilled Application Support Analyst to provide assistance with a Governance, Risk, and Compliance (GRC) application as part of a significant integration initiative. The successful candidate will be responsible for supporting various business units utilizing the Archer application,...

  • Application Support Analyst I

    2 months ago

    Toronto, Ontario, Canada Timreed Full time

    Application Support Analyst | Financial Services SectorTimreedWe are seeking a skilled Application Support Analyst to provide assistance with a Governance, Risk, and Compliance (GRC) application as part of a significant integration initiative. The successful candidate will be responsible for supporting various business units utilizing the Archer application,...

  • Application & System Support Analyst

    2 months ago

    Toronto, Canada Dream Payments Corp Full time

    **About Dream Payments**: Dream Payments is a venture funded, FinTech company offering cloud payments solutions to financial institutions and insurance companies, enabling them to provide frictionless digital and mobile payment services to their end customers. Our mission is to simplify the world of payments for our clients and their end customers, and we...

  • Application Support Analyst

    5 months ago

    Toronto, Canada Vena Solutions Inc. Full time

    This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada._ _#LIremote_ We believe that understanding and valuing our customers is the key to success. As Vena’s Application Support Analyst, you will be responsible for creating a World Class customer...

  • Application Support Analyst

    5 months ago

    Toronto, Canada Vena Solutions Inc. Full time

    This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada. _#LIremote_ We believe that understanding and valuing our customers is the key to success. As Vena’s Application Support Analyst, you will be responsible for creating a World Class customer...

  • Senior Application Support Analyst

    3 weeks ago

    Toronto, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryWe are seeking a highly skilled and experienced Application Support Analyst to join our team at RBC. As an Application Support Analyst, you will be responsible for providing technical support and assistance to our clients and internal teams. You will work closely with our development team to resolve technical issues and ensure that our...

  • Senior Application Support Analyst

    3 weeks ago

    Toronto, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryWe are seeking a highly skilled and experienced Application Support Analyst to join our team at RBC. As an Application Support Analyst, you will be responsible for providing technical support and assistance to our clients and internal teams. You will work closely with our development team to resolve technical issues and ensure that our...

Application Support Analyst

3 months ago

Old Toronto, Canada Fidelity Canada Full time
Job Description

You will be working on a 100% remote schedule as part of Fidelity’s dynamic working arrangement.

Current work authorization for Canada is required for all openings.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and expertly.

Business Overview

The CRM support group is part of IS division and provides support for Customer Relationship Management and Marketing applications for Fidelity Investments Canada.

Reporting to the CRM Support Team Manager, the Application Support Analyst is responsible for managing and maintaining the Salesforce platform within our organization. You will collaborate with various departments to understand their needs and configure Salesforce to support business processes, workflows, and data management. Your role will involve user support, system customization, data analysis, and ensuring the platform's overall effectiveness in meeting business objectives.

Key Accountabilities

  • Customize Salesforce to meet the organization's requirements by configuring objects, fields, page layouts, workflows, process builder, and validation rules.
  • Manage user roles, profiles, permissions, and security settings. Provide support to users to ensure effective utilization of Salesforce features and functionalities.
  • Oversee data quality and integrity within Salesforce by defining data governance policies, conducting data cleansing activities, and implementing data validation rules. Perform data imports, exports, and data migration as needed.
  • Design and implement automation processes using workflows, process builder, flows, and other automation tools to streamline business processes and improve operational efficiency.
  • Manage integrations between Salesforce and other systems or applications. Evaluate, install, and configure third-party applications from the Salesforce AppExchange to extend platform capabilities.
  • Create and maintain reports, dashboards, and analytics to provide insights into key performance metrics, trends, and areas for improvement.
  • Monitor system performance, troubleshoot issues, and perform regular maintenance tasks such as database refreshes and platform upgrades. Stay informed about Salesforce updates, new features, and best practices.
  • Maintain comprehensive documentation of system configurations, processes, and workflows.
  • Develop and update training materials, user guides, and knowledge base articles.

Skills, Knowledge, and Experience

  • Learner mindset.
  • Detail oriented, with strong analytical skills.
  • Customer service oriented.
  • Solid written and verbal communication skills; ability to effectively communicate technical concepts to business users.
  • Problem solving.
  • Strong teamwork culture.
  • General understanding of the financial services sector and mutual fund industry.
  • Experience with Salesforce and technical aptitude (for internal applicants).
  • Salesforce Admin Certification (for external applicants).
  • Business Analysis experience.

Education

College or University post-secondary education or equivalent working experience.

2-3 yrs of experience as Salesforce Admin.

Nice to Have:

  • Experience with Events Management systems, preferably Marketo.
  • Salesforce Admin Certification (for internal applicants).

Fidelity Canada is an equal opportunity employer.

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada's Top 100 Employers
• Greater Toronto's Top Employers
• Canada's Top Family-Friendly Employers
• Canada's Top Employers for Young People

• Great Place To Work Certified
• Best Workplaces for Inclusion
• Best Workplaces for Mental Wellness
• Best Workplaces for Today's Youth
• Best Workplaces for Women
• Best Workplaces in Financial Services & Insurance
• Best Workplaces in Ontario
• Best Workplaces with Most Trusted Executive Teams

• LinkedIn Top Companies in Canada

• Human Resource Director (HRD) - Best Place To Work
• HRD - 5-Star Benefit Program
• HRD - 5-Star Diversity & Inclusion Employer

Designations

• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team

#J-18808-Ljbffr