Application Support Developer Analyst
4 weeks ago
About the Role
The Application Support Developer Analyst serves as a member of Fidelity Clearing Canada's technology team in a technical support and developer role, maintaining service quality for FCC applications currently in production.
This role will be responsible for all aspects related to the application support of the FCC suite of products, including responding to technical problems, managing ticket queues, and supporting Application Development teams with defect remediation work.
Key Responsibilities
- Ensure timely and appropriate handling of client and user requests, possessing technical knowledge of operating systems, applications, and software development lifecycle.
- Provide technical support to teams within the organization and external clients when required.
- Update technical documents and procedures to reflect current state.
- Support application deployments and assist with systems integration when needed.
- Collaborate with offshore Application Development Support Team.
Requirements
- College Degree or equivalent work experience.
- New Graduate Student welcome.
- Minimum 6 months of relevant working experience.
- Experience in Development Application Support role.
- Good understanding of Appian Objects, Unix/Linux operating system, and Unix scripts knowledge.
- Experience with Waterfall and Agile Development Methodologies.
- Experience with CtrlM, Java Spring Boot, and REST API.
- Agile methodology and the Atlassian stack (JIRA, Confluence) experience or knowledge.
- Strong troubleshooting and problem-solving skills.
Preferred Qualifications
- Experience with low-code, no-code BPM solutions such as Appian.
- Experience with Salesforce or Dataphile platform.
- Working knowledge of HTML and Adaptive/Responsive Design Data Management through Complex Data Types XSDs and SQL queries.
- Hands-on expert in creating high performance web applications leveraging Angular 2.
- Some knowledge of concepts such as TypeScript, Bootstrap Grid System, Dependency Injections, SPA (Single Page Application).
- Experience with cloud-based implementations.
- Experience in setting up Secure File Transfer Protocols (SFTP) and file delivery.
- AWS experience.
About Fidelity Canada
Fidelity Canada is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.
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