Jr. Construction Software Support

1 month ago

Victoria BC, Canada Plexxis Software Full time

Are you someone who has experience in Construction but has an interest in Technology? A professional customer facing position, a Construction Software Support specialist is accountable for supporting and some training of Plexxis ERP Software in an efficient, knowledgeable and friendly manner. Shift start times may vary depending on company needs/requirements
Learn and be conversant in all aspects of the Plexxis WinBid and RTO system (Estimating Software)
As required, diagnose, trouble-shoot and follow-up on issues dealing with implementations
Identify and escalate situations requiring urgent attention
Successfully interact with customers - offering support, training and presentations
Proactively reach out to customers for feedback on progress of implementation
Prioritize obtaining a client's opinion of a successful implementation
Contribute to creating exceptional NPS (Net Promoter Score
Construction Experience; Framing or Acoustical Ceilings or Concrete or Carpentry or General Contracting
General construction principles
Genuine interest in transitioning from the field to an office setting into a tech role
Customer care – genuinely enjoy helping people
Spoken Language: Fluent English
The dress is casual, but our commitment to quality is not. At Plexxis, the working environment is a social one - built on mutual respect and collaboration. A games room
A commercial themed theatre
Large, fully functional kitchen, dining area, bbq and outdoor patio including lake views
Access to local walking trails, parks and beaches
Our team genuinely appreciates each other and there is an authentic camaraderie and support network.
About Plexxis Software:
The Plexxis Drywall Enterprise Resource Planning (ERP) software maximizes the profit and efficiency of wall & ceiling contractors through expert consulting and a drywall estimating software that unites digital takeoff, costing, construction management, mobile applications and accounting solutions into a single, sophisticated - yet simple system.
From technology engineers, trainers and consultants, we have assembled the “right” people, the “right” product and the “right” service to deliver solutions unmatched in quality and customer focus.
Lose the stuffy environment (and politics) of “big corporate” and focus on delivering what the competition calls “impossible”

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