Current jobs related to Senior Manager, Customer Success - Ottawa - Cari

  • Customer Success Manager

    3 months ago

    Ottawa, Canada Welbi Full time

    **About Welbi** At Welbi, we're improving the quality of life of older adults like our parents and grandparents. We do this by transforming the way front-line workers in senior living communities provide care to them every day. To learn more about us — how we started, the problems we solve, and how we are helping seniors live more fulfilled lives —...

  • Customer Success Manager

    7 months ago

    Ottawa, Canada BT Full time

    **Location: Ottawa** **Remote with weekly travel to Montreal, Quebec** **Must be fluent in French** **Why this job matters** This role is a vital part of the management team for BT’s broader Global organization. You will work with our global top-notch customers to understand their business objectives and act as their trusted consultant and advisor in...

  • Customer Success Manager

    6 months ago

    Ottawa, Canada Knak Full time

    **Knak is a mission-driven company** Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is... **_ Empowering people to be creative._** That's why Knak exists. Oh, and we have a bit of fun while doing it,...

  • Customer Success Manager

    2 days ago

    Ottawa, Canada Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...

  • Customer Success Strategist

    4 weeks ago

    Ottawa, Ontario, Canada Assent Compliance Inc. Full time

    At Assent Compliance Inc., we're dedicated to helping top-tier manufacturers navigate supply chain sustainability. As a Senior Manager of Customer Success, you'll oversee a team responsible for delivering exceptional customer experiences.About the RoleThis strategic leader will merge day-to-day operations with promoting an excellent customer engagement...

  • Intermediate Customer Success Manager

    3 days ago

    Ottawa, Canada Lytica Inc. Full time

    **Intermediate Customer Success Manager (CSM)** **About Lytica** Based in Ottawa Canada, Lytica is a Supply Chain Intelligence company that has grown to become the most trusted electronic component cost reduction and risk mitigation platform worldwide. Lytica provides the only commercially available SaaS (Software as a Service) platform that allows a...

  • Customer Success Manager

    1 month ago

    Ottawa, Canada ORBCOMM Full time

    **Join Us as Customer Success Manager (CSM)!** Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...

  • Customer Success Account Manager

    7 months ago

    Ottawa, Canada Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Customer Success Account Manager

    7 months ago

    Ottawa, Canada Microsoft Canada Full time

    Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business...

  • Customer Success Manager

    1 day ago

    Ottawa, Canada MGIS Full time

    Happy customers are the lifeblood of any company. As a Customer Success Manager, you will be a trusted advisor for our customer accounts and responsible for ensuring that they are successfully leveraging the company's solution as part of their program to maximize value. You will work closely with the Sales Representative and Professional Services team to...

  • Customer Success Strategist Leader

    4 weeks ago

    Ottawa, Ontario, Canada Assent Compliance Inc. Full time

    Senior Manager, Customer SuccessAt Assent Compliance Inc., we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. We are seeking a highly skilled Senior Manager of Customer Success to oversee a multifaceted team responsible for ensuring strong customer delivery outcomes.Key...

  • Customer Success Manager

    3 months ago

    Ottawa, Canada Produce8 Full time

    About Us! At Produce8, we think the future of work is digital, despite the location, but the tools and processes used to operate it are still analog and in-person. Work needs a re-think, and we're stepping in. _Our mission is to create a space where productivity is central and employee well-being comes first._ As a venture-backed startup launched out of...

  • Manager, Customer Success

    8 months ago

    Ottawa, Canada Givecloud Full time

    Salary: Are you passionate about empowering nonprofit organizations and ensuring they thrive in achieving their missions? Givecloud, a leader in providing innovative solutions to nonprofits, is seeking a dedicated and skilled Manager, Customer Success to lead our Customer Success Advocate team. In this role, you'll be instrumental in guiding our team to...

  • Customer Success Manager

    1 day ago

    Ottawa, Canada Black Tar Construction Full time

    Job Overview: We are looking for a talented and experienced Customer Success Team Manager who can lead and mentor a team to deliver exceptional customer service and manage project resources in an efficient and profitable manner. In this role, you will be responsible for motivating your team to increase customer satisfaction, loyalty, and retention, and...

  • Customer Success Manager

    7 months ago

    Ottawa, Canada Assent Full time

    **Company Description** Summary** Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...

  • Customer Success Manager

    7 months ago

    Ottawa, Canada Assent Compliance Full time

    Company Description Summary Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...

  • Customer Success Manager

    4 months ago

    Ottawa, Canada Assent Compliance Full time

    Company Description Summary Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...

  • Customer Success Manager

    7 months ago

    Ottawa, Canada Benbria Full time

    (Hybrid - Kanata, ON) Benbria's mission is to help organizations be loved by their customers and employees alike. Benbria helps brands build meaningful relationships with customers and employees by collecting valuable insights, engaging in real-time, automating action, analyzing experiences and closing the loop on feedback. Benbria is a leader in Real-Time...

  • Customer Success Manager

    7 months ago

    Ottawa, Canada MASV Full time

    We are trusted by media professionals to deliver large copyrighted files and high-res assets faster than the competition. From broadcasters to post houses, to boutique agencies, in-house video teams, and more. Are you a proactive, results-driven individual with a passion for driving customer experience and revenue growth? MASV is seeking a dynamic Customer...

  • Customer Success Manager

    3 days ago

    Ottawa, Canada ProntoForms Full time

    #CareersThatKickSaas! ProntoForms is looking for a personable and outgoing Customer Success Manager (CSM) to join a critical client-facing team in Ottawa. You will be charged with delivering customer advocacy support and account management for your named book of business of Enterprise grade customers. Ultimately, the goal is to ensure that ProntoForms'...

Senior Manager, Customer Success

2 months ago

Ottawa, Canada Cari Full time

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone.

Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office at least one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

Preference will be given to candidates based out of Ottawa, Canada.

Job Description

The Senior Manager of Customer Success oversees a multifaceted team of Managers, Customer success and Customer Success Managers (CSMs), responsible for ensuring strong customer delivery outcomes resulting from successfully managed projects and initiatives within Assent’s Customer Experience department. This role requires a strategic leader who can seamlessly merge the responsibilities of promoting an excellent customer engagement experience while managing day-to-day operations. They will help foster a culture of excellence, collaboration, and service orientation within the Customer Success team.

Key Responsibilities
  1. Manage the day-to-day operations of the Customer Success team, including recruiting, coaching, mentoring, and engaging a Customer Success Management team that raises the bar for customer success and satisfaction.
  2. Successfully anticipate, plan, and manage resourcing requirements to optimize satisfaction and workloads for Customer Success teams under their management.
  3. Review and develop their management team through performance management and training initiatives, supporting them to successfully manage their teams.
  4. Promote and maintain a congenial, productive, collaborative, and service-oriented work culture in the Customer Success team.
  5. Work with cross-functional Management teams to support escalations, as required.
  6. Regularly engage in skip-level meetings to ensure alignment and foster open communication, maintaining direct connectivity with team members at all levels to enhance transparency and team cohesion.
  7. Establish and refine, in partnership with leadership in Customer Success, consistent management standards across the Customer Success organization.
  8. Establish, track, and report on, in partnership with leadership in Customer Success, important business KPIs through data analysis, identifying trends, and providing actionable insights and recommendations that drive process and workflow improvements.
  9. Provide timely and valuable feedback and recommendations to leadership on the requirements and needs of your function to meet objectives.
  10. Advocate and cooperate with all internal groups to ensure alignment on special projects and execution, all in the spirit of continuous improvement and efficiency in our operations as it relates to our Customer Success groups.
  11. Keep current with regulatory updates to best support the team and customers.
  12. Collaborate with Supplier Success, Sales, and Data management on process improvements and shared team goals to enhance customer value and delivery.
  13. Ensure the team has security processes and procedures in place where applicable and manage infractions per corporate policy.
Qualifications

We strongly value your talent, energy, and passion. It will also be valuable to Assent if you have the following qualifications:

  1. 5-8 years of experience in a customer success management, consulting, or project management role.
  2. A minimum of 4 years experience mentoring and/or leading teams, with a passion for developing others.
  3. Strategic and business-minded - you are a critical and creative thinker who suggests, implements, and supports efficient and effective operations driving Assent towards continuous improvement.
  4. You are a strong team player, always willing to lend a helping hand, and motivated to contribute your expertise to a diverse pool of resources to support business goals.
  5. Excellent time management and organizational skills - ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders.
Additional Information

Life at Assent

Wellness: We believe that you and your family’s well-being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days, and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options, and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days, and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity, and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact talent@assent.com and we will be happy to help.

#J-18808-Ljbffr