AVP Technology, AI Technology Lead

4 weeks ago

Old Toronto, Canada The Toronto-Dominion Bank (Canada) Full time
AVP Technology, AI Technology Lead

Work Location: Canada

Hours: 37.5

Line of Business: Technology Solutions

Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

  • Act as the single point of engagement for our AI COE, facilitating decisions with respect to technology delivery and potential options & risks which will have downstream impact on operational costs, solution resiliency and scalability.
  • Build strategic enterprise frameworks to enable the secure and stable delivery of AI across the enterprise.
  • Deliver on knowledge management program including our Contact Centre, Retail and Corporate Segments.
  • Deliver on IAP program for our contact centres providing Cognitive AI for all lines of business.
  • Participate in business planning discussion and define the technology delivery approach for our data scientist partners.
  • Look for opportunities to minimize any negative cost impact and reduce delivery/operational costs of technology retiring existing predictive AI solutions and pitching for the adoption of the new/improved solution across the enterprise.
  • Drive Technology target state to move away from the current bespoke tooling to our new AI platform and create roadmap-based technology investments.
  • Perform POCs to validate approach and vendor selection.
  • Identify and hire the engineering / technology talent required for the delivery team to enable ongoing value delivery.
  • Implement Technology Risk & Control defined standards and strategies for the Technology Solutions being delivered.

Qualifications:

  • 10+ years' experience in technology and strategy focused roles
  • Previous experience developing and executing strategies and delivering superior results in both the short and long term
  • Exceptional communication skills, both verbal, written and ability to present to SET
  • Understanding how P&T works in the context of the broader organization
  • Highly effective communicator who engages colleagues, business partners, external stakeholders, and employees
  • Excellent presentation, facilitation, interpersonal and leadership skills to facilitate working with senior management at all levels
  • Demonstrated relationship building skills, with a superior ability to make things happen using positive influence
  • Robust organizational skills with the ability to work in a fast-paced environment and manage multiple deadlines and priorities
  • Ability to think strategically

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Training & Onboarding:
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process:
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

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