Director Community Engagement

3 weeks ago

Old Toronto, Canada GS1 Canada Full time
Director Community Engagement-T3400-6-P

Department: Community Engagement

Employment Type: Full Time

Location: Toronto, ON

Reporting To: Michel Boucher

DescriptionThe Director is responsible for leading the development, implementation, and relationships of new and existing subscribers that result in subscription and adoption of global standards and GS1 Canada Industry Managed Solutions. The incumbent will work with the different GS1 Canada teams to develop and execute strategies to meet sector and community needs, achieve cost recovery objectives, and meet organizational goals. The successful candidate will collaborate with and influence key individuals within stakeholder organizations (data recipients, broker distributors, and data providers). Key metrics for this role may include subscribers’ retention, new subscribers acquired, subscriber satisfaction rating, and increase in mass adoption of Industry Managed Solutions.
Key Responsibilities
  • Translate vision, mission, and strategic objectives into functional goals, ensuring successful integration with other functional areas.
  • Contribute to decisions in support of policy and strategic direction.
  • Work closely with the Senior Director of Community Engagement & Partnerships to develop and implement strategies and campaigns to drive new subscribers, reduce attrition, and increase mass adoption of GS1 Canada’s standards and services.
  • Develop and lead execution of stakeholder strategies to build adoption of and support for GS1 Canada’s existing Industry Managed Solutions and pertinent product roadmaps; including but not limited to Stakeholder workshop development and facilitation, and Stakeholder integration and management.
  • Identify strategies and tactics to increase cost recovery.
  • Ensure subscriber relationships are established and maintained through the provision of exceptional service, at all levels of the organization including the C-suite.
  • Establish, build, and manage cross-departmental relationships with subscribers to identify and drive new opportunities and engage in incremental IMSs.
  • Handle customer escalations.
  • Understand and successfully articulate the value proposition for each Industry Managed Solutions to external stakeholders, and can handle questions / challenges, and consult on best practices.
  • Establish, build, and manage cross-functional relationships with assigned GS1 stakeholders to identify and drive new opportunities as well as engage in incremental services.
  • Analyse progress against cost recovery targets, updates key stakeholders and establish a structure process for action as required.
  • Liaise between Marketing and Subscriber Service/Account Coordinator teams to ensure campaigns are conducted according to strategy.
  • Ensure ongoing understanding of all emerging technologies and services provided by GS1 Canada and elsewhere.
  • Participate in industry and government events associated with related sectors and provides strategic insight to internal stakeholders to deliver and maximize value.
  • Provide leadership to indirect reports by providing motivation, mentoring, and coaching to all staff, to drive subscriber engagement and satisfaction.
  • Participate in department leadership team meetings.
  • Perform various other duties as required.

Skills, Knowledge & Expertise
  • Bachelor’s degree post-graduate studies
  • At least ten (5 to 7) years related experience in account management within a tier 1 organization role within Business Development /Account Management / Supply Chain / Logistics / Solution Provider with demonstrated success defining and launching initiatives within a fast-paced, environment.
  • Background in B2B, B2B2C, grocery, food service, Healthcare, Pharma, and brokerage is an asset.
  • Strong interpersonal skills and professionalism to develop and maintain collaborative working relationships and partnerships with stakeholders and colleagues at all levels.
  • Passionate driver with proven influencing skills with the ability to effectively communicate with a wide variety of people at all levels to advance business priorities.
  • Proven leadership skills and achievements that will effectively gain the confidence and support of internal and external stakeholders.
  • Experience in performing needs assessment in a consultative approach (whiteboard session) with different stakeholders.
  • Previous proven successes working in a fast-paced, multi-level, project-based environment with an emphasis on tight timelines and delivery.
  • Proven organizational abilities with strong attention to detail as well as effective analytical and problem-solving capabilities.
  • Possesses superior communication skills to facilitate discussions with a diverse stakeholder group, and influence and negotiate requirements.
  • Ability to build credibility through experience and a consensus-driven approach.
  • Knowledge of GS1 Canada’s products and services (gained through internal networks or from a stakeholder environment) is an asset.
  • Bilingualism (French & English) is a definite asset to be able to engage with potential and existing subscribers from across the country.
  • This is a hybrid position.
  • Position may require travel to attend trade shows and conferences and support subscriber engagement.
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