Technical Writer, Standards

1 week ago

Ottawa, Canada Accreditation Canada International Full time
Job Description

Posted Tuesday, June 11, 2024 at 4:00 AM

Technical Writer, Standards

Terms: Full-time,permanent

Starting Salary: Commensurate with Experience

ABOUT THE ROLE:

The Technical Writer is a member of the HSO standards development team, reporting to the Senior Program Manager or Program Manager. HSO standards are evidence-based criteria and guidelines promoting quality and safety in health and social services. These standards serve as the basis for cutting-edge accreditation programs and robust public policies.

In this role, the Technical Writer will collaborate with both internal and external stakeholders to collect and interpret complex information and transform it into quality standards. You will need to be a multi-tasker with the ability to work on a variety of projects at once. You will have excellent time management and prioritization skills in order to ensure the work is completed with a high degree of quality and on time.

Main Responsibilities:

  • Effectively scopes and delivers the project writing requirements on time.
  • C ollaborates with team members across business units, subject matter experts, and members of Technical Committees.
  • Efficiently collates and interprets complex information from subject-matter experts to develop, organize and process documentation.
  • Composes, proofs, edits and revises standards content following standards development procedures and writing guides.
  • Creates, continuously improves and maintains content templates that comply with standards development procedures.
  • Proficient in biomedical and standards referencing, writing styles and reference manager software
  • Integrates content into a consistent voice, meeting the needs of the target audience.
  • Continuously identifies and implements efficiencies in team processes.
  • Works independently while seeking guidance or support when needed.
  • Completes technical writing deliverables on time and scope.

Must Have Qualifications:

  • Undergraduate degree in communications, journalism, or relevant technical field
  • 3-5 years of experience as a scientific, technical or regulatory writer.
  • Proven track record in understanding complex subject matter and converting to standards content.
  • Outstanding communication and presentation skills
  • Exceptional writing and editing skills.
  • Medical terminology and health literacy competencies
  • Highly organized with strong prioritization skills, able to manage multiple competing project deliverables.
  • Proficiency in Microsoft Office Suite
  • Able to take initiative with critical thinking skills, while raising risks and barriers to the Project Manager early and often
  • Attention to detail and commitment to producing accurate results.

Desired Qualifications:

  • Bilingual in French and English.
  • Certification in technical writing.
  • Experience in the healthcare sector.
  • Background in standards development, accreditation or regulation.

WHAT YOU CAN EXPECT:

In Your First 30-90 Days:

  • Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
  • Set your performance and learning objectives for the year in collaboration with your people manager.
  • Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
  • Take on assigned initiatives or projects for your role.

What We Can Offer You:

  • Competitive compensation and benefits, including a defined benefit pension plan.
  • Time off programs, including office shutdown during last week of December.
  • A culture that measures and values psychological safety, inclusion and engagement.

WHO WE ARE AND WHAT WE DO:

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022 and 2023.

We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted.Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please email HR atHumanResources@healthstandards.org . For any queries related to recruitment please email atrecruitment@healthstandards.org .

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