Learning Centre Services Coordinator

Interested applicants must submit their application and all required documents online on the Douglas College Career Site www.douglascollegecareers.ca . Qualified internal applicants shall be given first consideration in filling the position. All internal applications must be received by May 3, 2024. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume.

Position Information

Position Title

Posting Number

Posting Number 02179SA

Location

Grade or Pay Level

Salary Range

Salary Range $29.42 per hour (with wage increments to a max of $32.98 per hour). Salary and wage increments are in accordance with the Collective Agreement.

Position Type

Position Type Support Staff - Regular

Posting Type

Posting Type Internal/External

Regular/Temporary

Regular/Temporary Regular

Employment Type

Employment Type Full-Time

Posting Category

Posting Category Staff

Start Date

Start Date 05/13/2024

End Date

Day of the Week

Day of the Week Mondays to Fridays

Shift

Shift 9:30 AM - 5:30 PM (Monday-Friday)

Work Arrangements

This regular full-time (35 hours per week) position is available starting May 13, 2024. Regular hours of work for summer semesters are Monday to Friday 8:15am – 4:30pm. Regular hours of work for fall and winter semesters are Monday to Friday 9:15am – 5:30pm. Shift days and times may change depending on the Department’s need. Occasional weekend work may be required. The position is located at the New Westminster campus; however, successful candidate must be available for occasional work at the Coquitlam campus.

What Douglas Offers

DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.

The Role

Coordinates the operation of the Learning Centre and its student assistants at the assigned locations by organizing the delivery of in-house and on-line services and providing a variety of administrative, clerical, systems and instructional support functions as appropriate. The position is responsible for the daily operation of the Centre and the delivery of all Learning Centre services as appropriate, in consultation with the Learning Centre staff and . Provides exceptional client-centered service on a consistent basis to all stakeholder groups.

Responsibilities

1. Coordinates the delivery of services in the Learning Centre.

a) Organizes the daily delivery of Learning Centre in-house and on-line services by arranging staffing schedules and ensuring that services are available during advertised hours;

b) Supervises student assistants. Performs recruitment, selection and hiring tasks, in consultation with other Learning Centre staff and faculty. Provides orientation and training, schedules work hours, delegates work, monitors progress, evaluates performance and provides support;

c) Provides appropriate support and feedback to students and student assistants. Facilitates the ongoing relationship between tutors (student assistants) and learners;

d) Develops and maintains appointment booking and record keeping system(s) for in-house and on-line services. Books student appointments;

e) Provides guidance, instruction, and assistance to learners on how all Learning Centre services can be accessed and used appropriately;

f) Implements strategies to facilitate student learning, as directed by faculty;

g) Supports faculty in their information needs for developing individual student learning plans;

h) Assists students to resolve learning problems and implement individualized learning plans by providing tutoring, support and feedback.

2. Provides administrative, clerical, systems and instructional support functions.

a) Orders, maintains, and replenishes text materials, technical equipment software, and other supplies; Determines if materials are in appropriate operating condition. Determines probably cause of equipment or system failures, and takes appropriate troubleshooting action. Keeps Learning Centre personnel informed of current status and functionality of equipment and resources;

b) Consults with other Learning Centre personnel in determining technical, systems, material and other needs of the Learning Centre;

c) Demonstrates the appropriate use of computers and other related material;

d) Develops, prepares, and adapts a variety of materials for in-house and on-line Learning Centre use in consultation with other Learning Centre personnel;

e) Researches, designs and produces tutorials and workshops for student and tutor use, in consultation with other Learning Centre personnel;

f) Develops and maintains records ;of use of learning Centre in-house and on-line services. Compiles statistics and provides reports for weekly, semester, and annual reporting;

g) Prepares and presents publicity materials such as posters, advertisements for the student newspaper and other publications and delivers informational presentations to other groups in consultation with other Learning Centre personnel.

h) Facilitates team meetings by preparing agendas and chairing meetings, when required;

i) Supervises and contributes to the Learning Centre social media sites;

j) Updates and revises web content for Learning Centre website.

3. Performs other related duties.

a) Liaises with other departments for communication and shared service delivery

To Be Successful in this Role You Will Need

Link to Full Position Profile

Equity Statement

Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.

Needs a Criminal Records Check

Needs a Criminal Records Check No

Open Date

Open Date 04/26/2024

Close Date

Close Date 05/03/2024

Open Until Filled Yes

Special Instructions to Applicant

Interested applicants must submit their application and all required documents online on the Douglas College Career Site www.douglascollegecareers.ca . Qualified internal applicants shall be given first consideration in filling the position. All internal applications must be received by May 3, 2024. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume.

Required fields are indicated with an asterisk (*).

• How did you first find out about this employment opportunity?
  • Douglas College Careers Site
  • LinkedIn
  • Indeed
  • Social Media (Facebook, Instagram)
  • Personal Referral
  • Agency Referral
  • Professional Association Website
  • Colleges and Institutes Canada (CICAN)
  • Canadian Association of University Teachers (CAUT)
  • Douglas College CareerHUB
  • Career Fair or Other Hiring Event
  • Other
  • Glassdoor
• If you are not a Canadian Citizen or Permanent Resident, do you currently have a valid Canadian work permit?
  • Yes
  • No
  • Not Applicable
• If you have a valid Canadian work permit, please indicate expiry date and the type of work permit you hold. (Type N/A if not applicable).

  (Open Ended Question)

  • Are you a current or former Douglas College employee/student?
    • Current employee
    • Former employee
    • Current student
    • Former student
    • None of the above
  • If you are a current/former employee/student, enter your ID number. (Type in N/A if not applicable.)

    (Open Ended Question)

    • Please confirm that you will maintain residency in the Lower Mainland for the duration of your employment.
      • Yes, I confirm
      • No, I am not able to meet this requirement
      #J-18808-Ljbffr