Resident/Client Care Coordinator

Salary range

The salary range for this position is CAD $49.20 - $67.08 / hour
Why Fraser Health?

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.

We are currently looking to fill a Casual opportunity for a Resident/Client Care Coordinatorat Queen’s Park Care Centre located in New Westminster, BC.

Queens Park Care Centre (QPCC) is located in New Westminster and provides rehabilitation services, an adult day program and a long-term care community. QPCC has an outpatient rehab service and 76 specialized inpatient rehabilitation beds. These provide intensive rehab for different patient populations including Brain Injury, Spinal Cord Injury and Stroke rehab patients as well as lower leg amputees, complex neurological conditions and other muscular skeletal injuries. Queens Park is a small and friendly site with a close link to its community and a high dependency on it’s multidisciplinary team. An active wellness committee, a strong Foundation partnership and a leafy green location help support our focus on staff wellness. This is an exciting opportunity to contribute towards making a significant difference in patient or resident lives. Come help us take Queens Park into the future - Apply today

Learn more about the dynamic city of New Westminster here: New Westminster

Come work with us

Joining the Fraser Health team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Connect with us

Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members You can also visit us on Indeed and Glassdoor.

Instagram | Facebook | LinkedIn | X

Detailed Overview

In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, the Resident/Client Care Coordinator provides clinical supervision, guidance and support to nursing and nursing support staff and coordinates clinical team members within the assigned unit(s). The Resident/Client Care Coordinator has responsibility for the day-to-day operations of the assigned area(s) and supports/participates in change management, quality improvement, risk management, policy, program, research and/or regional activities.
Responsibilities

1. Applies established criteria and prioritizes activities related to residents/clients and ensures individual care plans are developed and implemented to meet the ongoing needs of residents/clients, in collaboration with the other clinical team members and residents'/clients' families.
2. Supervises nursing and nursing support staff, observes work and corrects where necessary, assigns and adjusts work assignments, schedules staff, monitors and recommends staff hours of work, including overtime. Coordinatesthe work of theclinicalteam overallon a day-to-day basis;monitors the quality of care and the safety of residents/clients and takes corrective action as appropriate.
3. Supports qualityresident/client care and excellence in practice bypromoting interprofessional collaboration and team building,supporting staff to plan and carry out resident/client/family educationregarding chronic illness, palliative care, etc; acts as a mentor and resource to staff,role modeling best clinical practices,assessing clinical skills andcoaching staff and/or liaising with other health professional leaders to help them achieve established clinical performance goals.
4. Participates in or leads theinvestigation of complaints by residents/clients/families; follows up on complaints and implements corrective action as appropriate. Collaborates with Quality Improvement according to established protocols.
5. Initiates/leads/supports plan of careconferences and roundsfor the purpose of optimalresident/client care management according to best practice;disseminatesinformation to nursing/nursing supportstaff and other members of theclinical team.
6. Identifies learning requirements of staff and, in conjunction with the Manager, Educatorand other members of the clinical team, provides input intothe development of learning objectives and may contribute to the achievement of the learning objectives; provides clinical support and guidance and evaluates the effectiveness of learning opportunities.
7. Participates in the orientation of new staff and provides input into the development of a comprehensive orientation program, in collaboration with the Educator and other clinical staff.
8. Participates in change management, quality improvement andrisk managementactivities by methods such as evaluating effect of changes in practice, generating recommendations for alternative approaches to practices, and conducting safety audits. Supports teaching/learning and implementsteaching/learning as assigned.
9. Assists the Manager/Director by attending panel interviews, providing recommendations on the selection of new staff, providing feedback to the Manager on staff performance appraisals, and providing feedback on optimal use of budgetary resourcesincludingminor and capital equipment needs as requested.
10. Promotes staff awareness and involvement in research/evaluation activities andprojectsand participates in research andprojectsas appropriate.
11. Collaborates with internal and external stakeholders, participates on a variety of designated professional or operational committees at the unit, site, program and/or regional level.
12. Participates in the review, development, implementation and evaluation of evidence-informed clinical decision support tools/policies.
13. Performs other related duties as assigned.

Qualifications

Education and Experience

Current practicing registration as a Registered Nurse and/or Registered Psychiatric Nurse with the British Columbia College of Nurses and Midwives (BCCNM).Three (3) years of recent related clinical experience in the designated clinical area, including one (1) year of supervisory experience, or an equivalent combination of education, training and experience. Certification applicable to the designated clinical area.

Skills and Abilities

• Clinical proficiency/expertise in the designated clinical area.
• Ability to supervise andprovide leadership and work direction.
• Ability to coordinateresident/client assignments, in collaboration with staff.
• Ability tomonitor staff workload andresident/client factors and adjustresident/client assignments accordingly.
• Ability to establish priorities forresident/client care andoverall daily operations of the designated unit(s).
• Ability to monitor the quality ofresident/client care and ensure maintenance of standards for nursing practice and nursing support staff.
• Ability to monitor, assess and addressperformance issuesbased on professional standards ofpractice, and toprovide input tothe Manager on formal performance reviews.
• Ability to role model, coach and mentor best practices inresident/client care.
• Ability toidentify individual or group learningpriorities to meet identified program, organizational and learner needs, in collaboration with other clinical staff.
• Ability to support implementation ofeducation based on changing practices e.g. legislation and technology.
• Ability to provide input into budgets andminor and capital equipment.
• Ability to communicate effectively both verbally and in writing.
• Ability to work independently and in an organized and self directed manner.
• Ability to problem-solve and effectively deal with conflict situations.
• Ability to operate related equipment including applicable software.
• Physical ability to perform the duties of the position.

#J-18808-Ljbffr

---