Editor - Customer Service

1 month ago

Golden Horseshoe, Canada Dealmoon Full time

Overview: Dealmoon is a global shopping advisory site with a proprietary social community for Chinese expats. Our core demographic are female Chinese millennials and Gen-Zeros, most who are coming to a new country for University or Grad school. We reach over 18M consumers through Dealmoon's website, mobile app, and Weibo & WeChat. We work with over 3,000 of the world's biggest brands from Apple to Dior. Are you ready to help our users discover great products and services to help people live better? If so, join us

This is a Hybrid mode right now, with the need to be on-site 2 to 3 days a week. Dealmoon has implemented recommended health guidelines, including social distancing measures.

Job Title: Editor-Customer Service

Summary:

Dealmoon is looking for an editor for the customer service team Our growing company is in need of a qualified Customer Service editor to provide customer support and address any issues/disputes. You will also be asked to review user comments and user-shared deals. You will need to know our products and communicate user feedback to operation and marketing teams.

Job Responsibilities:

  • Communicates with customers through various channels including website and social media accounts.
  • Responds promptly to customer inquiries, acknowledging and resolving customer complaints.
  • Knows our products inside and out to answer questions.
  • Reviews user comments and provides feedback to operation and marketing teams to help improve customer experience.
  • Reviews customer-shared deals and recommends valuable content to post on the website.
  • Operates the company’s WeChat accounts to assist in promoting website content.
  • Manages communication and delivery of prizes for user-engaging sweepstakes.
  • Reviews and evaluates content to ensure all content is appropriate, accurate, up to date, and provides an excellent user experience.
  • Communicates and coordinates suitable content with other team members to serve and attract various audiences.
  • Recommends and modifies content in a consistent manner of styles and layouts.
  • Proofreads and corrects errors in spelling, grammar, and syntax.
  • Works with Marketing and Business Development teams to devise and publish integrated promotional campaigns for various deals.

Required skills:

  • Good writing skills in English; Chinese is a plus.
  • Bachelor’s Degree is preferred.
  • Familiar with return and exchange policies of major brands/merchants.
  • Great communication skills are preferred.
  • Good knowledge of e-commerce, major brands/merchants, and Chinese shoppers’ preferences is a plus.
  • Familiar with social media platforms is preferred.

Preferred Education, Experience, and Certifications:

Previous working experience in customer relations or new media.

Disclaimer:

1. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

2. Dealmoon supports workplace diversity and does not discriminate based on race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class.

3. Dealmoon has an accommodation process in place to provide accommodations for job applicants from all individuals and employees with disabilities. If applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability or if upon commencement of employment you require a specific accommodation.

#J-18808-Ljbffr

  • Editor - Customer Service

    1 month ago

    Golden Horseshoe, Ontario, CA Dealmoon Full time

    Overview: Dealmoon is a global shopping advisory site with a proprietary social community for Chinese expats. Our core demographic are female Chinese millennials and Gen-Zeros, most who are coming to a new country for University or Grad school. We reach over 18M consumers through Dealmoon's website, mobile app, and Weibo & WeChat. We work with over 3,000...

  • Customer Service Manager

    1 week ago

    Golden Horseshoe, Canada Seneca Polytechnic Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Seneca Polytechnic. The successful candidate will provide leadership and strategic direction to enhance the student experience and set a high standard of service excellence.Key ResponsibilitiesLeadership and StrategyCollaborate with internal stakeholders...

  • Customer Service Manager

    6 days ago

    Golden Horseshoe, Canada Seneca Polytechnic Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our Enrolment and Customer Support team at Seneca Polytechnic. As a key member of our senior leadership team, you will be responsible for developing and implementing strategies to enhance the student experience and drive service excellence.Key ResponsibilitiesLeadership and...

  • Customer Service Manager

    6 days ago

    Golden Horseshoe, Canada Seneca Polytechnic Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our Enrolment and Customer Support team at Seneca Polytechnic. As a key member of our senior leadership team, you will be responsible for developing and implementing strategies to enhance the student experience and drive service excellence.Key ResponsibilitiesLeadership and...

  • Customer Service Supervisor

    4 weeks ago

    Golden Horseshoe, Canada Spence Diamonds Full time

    How would you like to work with the happiest customers on earth? People in love are the happiest people on earth, and they're also our everyday customers!Are you looking to add some sparkle to your career? If so, look no further!We are currently looking for our next superstar to join our customer service team and the Spence family!Who We Are...Founded over...

  • Customer Service Supervisor

    4 weeks ago

    Golden Horseshoe, Canada Spence Diamonds Full time

    How would you like to work with the happiest customers on earth? People in love are the happiest people on earth, and they're also our everyday customers!Are you looking to add some sparkle to your career? If so, look no further!We are currently looking for our next superstar to join our customer service team and the Spence family!Who We Are...Founded over...

  • Customer Service Assistant Manager

    4 weeks ago

    Golden Horseshoe, Canada Loblaw Companies Ltd - Head Office Full time

    Position Overview:The role of the Assistant Customer Service Manager is pivotal in maintaining the efficiency and effectiveness of the Front End team, ensuring that our customers receive outstanding service. A strong dedication to customer satisfaction is essential for our organization.Key Responsibilities:Delivering exceptional customer service in a...

  • Customer Service Sales Representative

    2 months ago

    Golden Horseshoe, Canada Ace Management Group Full time

    In response to the continued growth of our business, we are looking for aCustomer Service Representativeto serve the Toronto/North York area. The successful candidate will be assigned an existing customer and new customer base that our clientele provides for us.What a typical day might look like:Morning meeting to review client agenda and product...

  • Customer Service Sales Representative

    2 months ago

    Golden Horseshoe, Canada Ace Management Group Full time

    In response to the continued growth of our business, we are looking for aCustomer Service Representativeto serve the Toronto/North York area. The successful candidate will be assigned an existing customer and new customer base that our clientele provides for us.What a typical day might look like:Morning meeting to review client agenda and product...

  • Assistant customer service manager

    1 month ago

    Golden Horseshoe, Canada Loblaw Companies Ltd - Head Office Full time

    Overview:To assist in ensuring the proper and effective functioning of the Front End staff to ensure efficient and courteous customer service. Passion & commitment to customer service is a key driver for our Company.Duties and Responsibilities:Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly,...

  • Customer Service/Sales Lead

    2 weeks ago

    Golden Horseshoe, Canada EMCO Corporation Full time

    p>With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.At EMCO Corporation, we are committed to...

  • Customer Service Team Leader

    4 weeks ago

    Golden Horseshoe, Canada Employment and Social Development Canada Full time

    Company: Employment and Social Development CanadaJob Overview:We are seeking a dedicated individual to take on the role of Customer Service Team Leader. This position requires a strong background in customer service management and the ability to lead a team effectively.Key Responsibilities:Recruit, train, and develop staff to enhance team performance.Address...

  • customer service adviser

    1 month ago

    Golden Horseshoe, Canada Air Fixx Inc. Full time

    Work Term: PermanentWork Language: EnglishHours: 40 hours per weekEducation: Secondary (high) school graduation certificateExperience: 5 years or more or equivalent experienceWork settingUrban areaVarious locationsPrivate sectorBusinessJanitorial service companyTasksProduce informational materials to increase awareness of services availableAnswer written and...

  • Customer Service Operations Leader

    4 weeks ago

    Golden Horseshoe, Canada Express Repair Inc Full time

    Compensation: $118,000 per year / 40 hours weeklyEmployment Type: Permanent, Full-timeWork Location: On-site position with no remote work options available.Position OverviewThis role requires presence at the workplace. Remote work is not an option.Key ResponsibilitiesRecruit, train, guide, and inspire team members.Lead and support staff in the creation and...

  • Front End Customer Service Supervisor

    4 weeks ago

    Golden Horseshoe, Canada Loblaw Companies Ltd - Head Office Full time

    Position Overview:The role of the Assistant Customer Service Manager is pivotal in ensuring the smooth and effective operation of the Front End team, dedicated to delivering outstanding customer service. A strong passion for customer satisfaction is essential for success in this position.Key Responsibilities:Delivering exceptional customer service in a...

  • Bilingual Senior Customer Service Representative

    4 days ago

    Golden Horseshoe, Canada Scotiabank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Senior Customer Service Representative to join our team at Scotiabank. As a key member of our Insurance Canada Service Center, you will be responsible for delivering exceptional customer service while ensuring specific individual goals, plans, and initiatives are executed in support of...

  • Bilingual Senior Customer Service Representative

    4 days ago

    Golden Horseshoe, Canada Scotiabank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Senior Customer Service Representative to join our team at Scotiabank. As a key member of our Insurance Canada Service Center, you will be responsible for delivering exceptional customer service while ensuring specific individual goals, plans, and initiatives are executed in support of...

  • Customer Service Sales Support Representative

    2 months ago

    Golden Horseshoe, Canada United West Mississauga Full time

    We are currently seeking a Customer Service Sales Support Representative for our company’s rapidly expanding marketing and advertising team. Local start-ups and national brands alike call on UW Mississauga to launch new products and services, acquire new customers, and help with existing customer retention through their innovative marketing and advertising...

  • Customer Service Sales Support Representative

    2 months ago

    Golden Horseshoe, Canada United West Mississauga Full time

    We are currently seeking a Customer Service Sales Support Representative for our company’s rapidly expanding marketing and advertising team. Local start-ups and national brands alike call on UW Mississauga to launch new products and services, acquire new customers, and help with existing customer retention through their innovative marketing and advertising...

  • Customer Service Operations Leader

    4 weeks ago

    Golden Horseshoe, Canada Boston Pizza Ancaster Full time

    Position OverviewAs a Customer Service Operations Leader, you will oversee the daily functions of our service department, ensuring the highest quality of service delivery.Key ResponsibilitiesManage the operational activities of the service department.Troubleshoot and resolve technical issues to support team members in following established protocols.Guide...