Bilingual Senior Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused Bilingual Senior Customer Service Representative to join our team at Scotiabank. As a key member of our Insurance Canada Service Center, you will be responsible for delivering exceptional customer service while ensuring specific individual goals, plans, and initiatives are executed in support of our team's business strategies and objectives.
Key Responsibilities- Customer Service: Provide a professional and courteous customer experience, taking accountability for resolving customer concerns in a timely manner.
- Product Knowledge: Acquire and maintain knowledge of ScotiaLife Financial Creditor Insurance products and Scotiabank lending products.
- Issue Resolution: Address issues promptly and accurately, identifying those that require escalation.
- Account Information: Provide customers with account information by accessing the Bank's online records and systems.
- Liaison: Act as a liaison coordinating with various areas to satisfy customer issues in a timely fashion.
- Relationship Building: Build and strengthen customer relationships by promoting Insurance Canada services and products.
- Objective Achievement: Contribute to the achievement of established objectives through understanding ScotiaLife Financial Creditor Insurance products.
- Risk Management: Minimize risk and losses by adhering to policies, procedures, and key controls.
- Process Efficiency: Process customer requests in a timely and efficient manner.
- Team Collaboration: Participate actively in team activities and take responsibility for self-learning and development.
- Compliance: Understand how the Bank's risk appetite and risk culture should be considered in daily activities.
- Adherence: Maintain strict adherence to Bank Guidelines for Business Conduct and security procedures.
- Expert Knowledge: Expert knowledge of Creditor Insurance Products and processes.
- Communication Skills: Thorough written and telephone communication skills.
- Technical Skills: Working knowledge of PC user programs (preferably PEGA, AS400, and TLS).
- Language Skills: Fully bilingual in English and French.
Scotiabank is a leading bank in the Americas, guided by our purpose: 'for every future'. We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services. We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
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