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Customer Service Team Leader

3 months ago

Golden Horseshoe, Canada Employment and Social Development Canada Full time

Company: Employment and Social Development Canada

Job Overview:

We are seeking a dedicated individual to take on the role of Customer Service Team Leader. This position requires a strong background in customer service management and the ability to lead a team effectively.

Key Responsibilities:

  • Recruit, train, and develop staff to enhance team performance.
  • Address and resolve customer inquiries, complaints, and operational challenges.
  • Oversee daily activities and ensure efficient workflow among team members.
  • Manage payroll processes and ensure accuracy in compensation.
  • Conduct regular performance evaluations to support employee growth.
  • Supervise both office staff and volunteers to maintain high service standards.

Work Environment:

The role is situated in a dynamic and fast-paced environment that requires adaptability and strong organizational skills.

Candidate Profile:

  • Must be organized and possess excellent teamwork abilities.

Eligibility:

This position is open to Canadian citizens, permanent residents, and individuals with valid work permits.

Note: This job posting is provided by the employer and is intended for informational purposes only.