Manager Customer Care

4 weeks ago

City of Langley, Canada Regal Rexnord Full time

Position: Manager Customer Care

Reports Directly To: ATS Business Unit Leader

Location: Langley, BC, Canada

THE OPPORTUNITY

Thomson Power Systems, as part of the Regal Rexnord, is looking for a Customer Service Manager for our Automatic Transfer Switch (ATS) segment to oversee and manage customer service operations and ensure excellent customer service is delivered to all customers. The Customer Service Manager will be responsible for supervising customer service staff and monitoring customer service performance.

This is a full-time permanent position, located at the Thomson Power Systems site in Langley. The candidate needs to be authorized to work in Canada, reside in the Lower Mainland area, and be willing to be on-site at the Thomson Power Systems location (Langley, BC) a minimum of three times per week.

Key Responsibilities

  1. Respond to requests for technical assistance via phone or electronically (tickets)
  2. Supervise and coordinate activities of customer service representatives
  3. Monitor customer service performance and identify areas of improvement
  4. Analyze customer feedback and develop strategies for improvement
  5. Develop customer service policies and procedures
  6. Train and mentor customer service personnel
  7. Respond to customer inquiries and complaints
  8. Resolve customer service issues in a timely manner
  9. Monitor customer service activities and report on trends
  10. Ensure customer service representatives are following standard operating procedures

ARE YOU THE ONE?

Our future Customer Service Manager will have a track record of excellent technical and customer service skills, the ability to think analytically and solve problems quickly, as well as the following:

  1. Bachelor's degree in business administration or related field preferred
  2. At least 5 years of experience in customer service management
  3. Technical aptitude preferred
  4. Excellent communication, customer service, and problem-solving skills
  5. Strong organizational and time management skills
  6. Ability to work in a fast-paced environment and multi-task
  7. Ability to motivate and lead customer service teams

About Regal Rexnord

Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controllers, drives, precision motors, and actuators, controls motion in applications ranging from factory automation to precision tools used in surgical applications.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

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