Social Media Community Manager
1 week ago
Key responsibilities
Develop and nurture an active online community of Wondershare Filmora users across platforms, including Instagram, YouTube, TikTok, Facebook, X (formerly Twitter), Discord, Reddit and Quora.
Increase online community engagement by sparking discussions, sharing engaging content, and encouraging participation among current and new users.
Connect new users with resources, guides, and tutorials to help them get involved and feel supported within the community.
Respond to user inquiries, provide troubleshooting assistance for technical issues, and direct users to appropriate support channels when needed.
Establish and manage additional brand accounts for community support, content distribution, and encouraging engagement in key discussions, ensuring transparency and adherence to platform guidelines.
Collect and analyze community feedback to identify user needs, pain points, and improvement opportunities, and share insights with the product and marketing teams.
Foster a positive brand sentiment by maintaining a professional and approachable tone in interactions and addressing negative comments or issues proactively.
Track and measure community engagement metrics, providing regular reports and insights to inform future strategies and initiatives.
Requirement
At least 1 year of experience in community management, social media management, or a related role.
Strong understanding of social media platforms such as Instagram, YouTube, TikTok, Facebook, X (formerly Twitter), Discord, Quora and Reddit
Excellent written and verbal communication skills, with the ability to engage and interact with diverse audiences professionally and authentically.
Ability to gather, analyze, and report community feedback to identify trends and opportunities for improvement.
Passion for video editing, creative tools, and fostering user communities.
Familiarity with analytics tools and metrics to track engagement and measure success.
Self-motivated, proactive, and able to manage multiple tasks and priorities efficiently.
Video editing skills are a plus, particularly familiarity with Wondershare Filmora or similar tools.
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