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Technical Support Specialist
1 month ago
Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full timeJob Title: Technical Support SpecialistThe Northgate Trading Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems, software, and hardware.Key Responsibilities:Respond to user...
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Technical Support Specialist
1 month ago
Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full timeJob Title: Technical Support SpecialistThe Northgate Trading Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems, software, and hardware.Key Responsibilities:Respond to user...
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Technical Support Specialist
1 month ago
Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full timeJob Title: User Support TechnicianThe Northgate Trading Inc. is seeking a skilled User Support Technician to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our users, ensuring they have a seamless experience with our systems and applications.Key Responsibilities:Respond to user...
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Technical Support Specialist
1 month ago
Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full timeJob Title: User Support TechnicianThe Northgate Trading Inc. is seeking a skilled User Support Technician to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our users, ensuring they have a seamless experience with our systems and applications.Key Responsibilities:Respond to user...
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Technical Support Specialist
1 month ago
Richmond Hill, Ontario, Canada THE NORTHGATE TRADING INC. Full timeJob Title: User Support TechnicianThe Northgate Trading Inc. is seeking a skilled User Support Technician to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our users, ensuring they have a seamless experience with our systems and applications.Key Responsibilities:Respond to user...
Technical Support Analyst
4 months ago
The Technical Support Analyst (Bilingual) resolves technical issues with a timely response to telephone calls, email requests as well as provides desk side support.
Responsibilities
- Provide technical assistance and support for incoming service requests related to computer systems, hardware, software, remote access and mobile devices.
- Monitor service desk phone and ticket management queues. Resolve and respond to all requests in a professional, confident, and courteous manner.
- Liaise with respective personnel to provide onsite and remote event and AV boardroom support.
- Document support requests using Service Now
- Adhere to Incident, Problem and Change Management processes escalating to manager and/or technical IT Service Owner when additional support is required.
- Supports IT Service Owners team with remote, hands-on troubleshooting and support for local IT systems and services.
- Participate in weekly rotating schedule for on-call support outside of regular business hours.
- Identify trends in issue reporting and collaborate to develop preventative solutions.
- Maintain the IT Knowledge Base to document problems, solutions and workarounds.
Qualifications
- Fluency in both French and English
- 3 years of experience as a technical support analyst
- Prior experience supporting and troubleshooting Microsoft Windows 10, Microsoft Office Suite Products
- Working knowledge in Microsoft Windows Server and Active Directory
- Experience supporting hardware and software applications
This is a permanent position located in downtown Montreal, ON with an annual salary of $65,000.00 plus benefits and bonus.
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