Citizen Service Specialist

4 weeks ago


Vaughan, Canada City of Vaughan Full time
Vaughan is one of Canada's fastest-growing cities. Its emerging downtown, the Vaughan Metropolitan Centre; Canada's first smart hospital, the Cortellucci Vaughan Hospital; and the 900-acre North Maple Regional Park continue to generate momentum and excitement. Be part of something amazing and build your career at the City of Vaughan

The City is an equal-opportunity employer and a forward-looking municipality that is committed to fostering a dynamic workplace that is diverse, inclusive and welcoming. As an award-winning organization for its employment and diversity and inclusivity practices, the City is focused on providing its employees with a thriving professional environment that leverages flexible work arrangements, a family-focused benefits package emphasizing work-life balance, learning and growth opportunities, and a place where collaboration and teamwork are valued.

Excellence demands brilliant personalities, visionary thinking and a passion for public service. Vaughan is your place to grow.

Position Overview

The Service Vaughan, Citizen Service Specialist is responsible for triaging, actioning, responding to and resolving citizen inquiries via telephone, email and in-person. Conducts research, liaises with both internal and external stakeholders to deliver accurate, efficient and excellent service. The Service Vaughan, Citizen Service Specialist is also responsible for processing payment for property taxes as well as other corporate transactions. Signing in all visitors meeting with Mayor and Members of Council or meeting staff in Secure Zones of Vaughan City Hall. Required to participate initially in an extensive training program followed by on-going weekly training/coaching sessions. Required to keyboard and input data, have strong interpersonal and communication skills, both verbal and written. Works independently and in a team environment. Often required to multi-task while remaining adaptable to the changing needs of the business of the City of Vaughan.

Must deal courteously and effectively with the public, consultants, contractors, government agencies, staff, Council members and others. The ability to recognize and resolve customer conflicts and mediate disputes must be strong, as well as knowledge of, and demonstrated ability in, the city's core competencies and relevant functional competencies. Citizen Service Specialists must possess a strong commitment to citizen satisfaction in order to consistently deliver excellence in service delivery.

Qualifications and Experience
  • Three (3) year Community College Diploma in Business Administration, Marketing, Customer
Service or suitable equivalent of a combination of education and experience with a strong
understanding of accounting principles and data analysis.
  • Minimum of two (2) years' experience in customer service within a contact centre or other
related front line customer service experience.
  • Ability to work in a computerized environment.
  • Proven key boarding and data input skills.
  • Excellent interpersonal and communication skill, both verbal and written.
  • Demonstrated ability work independently and in a team environment.
  • Demonstrated ability to multi-task while remaining adaptable to the changing needs of the
business/City.
  • Strong time management and organizational skills.
  • Strong commitment to citizen satisfaction.
  • Ability to deal courteously and effectively with the public, consultants, contractors,
government agencies, staff, Council members and others.
  • Ability to recognize and resolve customer conflicts and mediate disputes.
  • Knowledge of, and demonstrated ability in, the city's core competencies and relevant
functional competencies.
  • Second language is an asset.
  • Standard office environment.
  • Ability to work flexible schedules, overtime, rotating shifts, weekends and evenings as
required.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Please be advised, the City of Vaughan uses email to communicate with applicants for open job competitions.

The City of Vaughan is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The City of Vaughan is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs. #J-18808-Ljbffr

  • Vaughan, Canada City of Vaughan Full time

    Vaughan is one of Canada's fastest-growing cities. Its emerging downtown, the Vaughan Metropolitan Centre; Canada's first smart hospital, the Cortellucci Vaughan Hospital; and the 900-acre North Maple Regional Park continue to generate momentum and excitement. Be part of something amazing and build your career at the City of Vaughan! The City is an...


  • Vaughan, Canada Techcom Full time

    **Who we are** TECHCOM is a privately own company founded over 25 years ago. TECHCOM started by providing technology solutions in the account receivable management space (commonly called ‘collections’, but noting we are not a debt recovery or collection company). We have grown to be an innovative solution provider of cloud-based software technology that...


  • Vaughan, Ontario, Canada Advertek Inc. Full time

    At Advertek, we have evolved into a leading, one-stop-shop, commercial printer, and full-service communications provider since our establishment in 1996. From a modest eight employee shop at our inception, we have significantly expanded into a comprehensive FSC -certified printer, serving numerous industries from retail and manufacturing to businesses in the...


  • Vaughan, Canada Elite Specialist Group Full time

    Elite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment and therapy for patients who have been in motor vehicle accidents. We are looking for highly motivated and passionate Personal Support Workers for our clients in Brampton. You will be required to assist with daily...


  • Vaughan, Canada Aritzia Full time

    THE TEAM The mission of the Information Technology Department is to provide exceptional pro-active and re-active technology service and support. THE OPPORTUNITY Aritzia is growing and our IT Service Management team is growing with it. This is a unique opportunity to be part of the team that is the first and single point of contact for all IT incidents and...

  • Web Specialist

    3 weeks ago


    Vaughan, Canada Toronto Fine Jewelry Inc. Full time

    **Job Title**: Web Specialist (Student) **Pay**: $17/hour **Placement Duration**: June 17 - August 31 **Hours**: 20 hours per week **Company Overview**: Toronto Fine Jewelry is a premier destination for exquisite jewelry pieces that blend timeless elegance with modern design. Our mission is to provide customers with high-quality, handcrafted jewelry that...


  • Vaughan, Canada FYidoctors Full time

    If you are committed to helping your patients look and feel their best and are looking for your next role, we'd love to hear from you. Come and join us at our Vaughan clinic as our newest Patient Services Specialist and help us make an impact on the lives of our patients every day. **Why You Should Join Us**: We at FYidoctors put our patient's well-being...


  • Vaughan, Ontario, Canada Canadian Imperial Bank of Commerce Full time

    Financial Service Specialist page is loaded Financial Service Specialist Apply locations Vaughan, ON time type Full time posted on Posted Yesterday job requisition id We're building a relationship-oriented bank for the modern world. As a member of the Personal and Business Banking Team, you'll build and grow a dedicated client portfolio through relationship...


  • Vaughan, Canada FYidoctors Full time

    If you are committed to helping your patients look and feel their best and are looking for your next role, we'd love to hear from you. Come and join us at our Vaughan clinic as our newest Patient Services Specialist and help us make an impact on the lives of our patients every day. When you join FYidoctors, you'll see that this is more than just a job. We...


  • Vaughan, Canada Ramudden Full time

    **ACCOUNTING SPECIALIST, SHARED SERVICES, STINSON** **Maternity Leave Contract 12-15 Months** Ramudden - a caring force for a safer world. We create complete solutions for workplace safety for road works, buildings, facilities, railways, and other infrastructure projects. But we always do it our own way. With great consideration. We are the leaders in...


  • Vaughan, Canada Felix Global Full time

    We have the privilege to work with a legacy client of ours that is seeking immensely talented Client Service Specialists. These individuals will support a broad array of products and client-specific solutions. If you feel you are intellectually curious and would like to work with a creative team to solve a wide variety of challenges through ingenuity - and...


  • Vaughan, Canada Concord Parts Distribution Full time

    **Join a Great Team with a Great Work Environment!** **Main Responsibilities** The Bilingual Parts Service Specialist is responsible for the following: - Providing courteous and professional service and sales at the order desk to all customers in person, by phone, or electronically by handling enquiries, and picking stock as required - Preparing and...


  • Vaughan, Canada Proto3000 Full time

    Proto3000 - ON, Canada Additive manufacturing and metrology are changing the way we design and manufacture. For over 15 years the Proto3000 team has been committed to empowering businesses to solve tough engineering and production challenges with our portfolio of products and services. Our technology and expertise have been instrumental in designing the...

  • Office Administrator

    3 weeks ago


    Vaughan, Canada Embroidery Specialist Ltd. Full time

    **OFFICE ADMINISTRATOR** We have a Permanent PART-TIME position available immediately. - Professionally handle phone calls - Provide customer service in a pleasant and friendly manner - Review, organize and assist in processing purchase orders from customers - Confirm stock arrival and gather relevant information for the orders to be processed by...

  • Office Administrator

    2 weeks ago


    Vaughan, Ontario, Canada Embroidery Specialist Ltd. Full time

    OFFICE ADMINISTRATORWe have a Permanent PART-TIME position available immediately. Professionally handle phone calls Provide customer service in a pleasant and friendly manner Review, organize and assist in processing purchase orders from customers Confirm stock arrival and gather relevant information for the orders to be processed by production Liaise with...

  • Technical Specialist

    2 weeks ago


    Vaughan, Ontario, Canada Mackenzie Health Full time

    Job Description Technical Specialist - Histology - CVH & MRHH Permanent Full Time position The Technical Specialist in the Histology Laboratory is an integrated member of the Laboratory Services team, collaborates closely with laboratory staff, Clinicians and clinical areas to ensure proper patient care. This position will provide Technical oversight of...

  • Accounting Specialist

    3 weeks ago


    Vaughan, Canada CrossSafety Full time

    **Accounting Specialist** **Looking to be a part of a dynamic team?** Come join CrossSafety Holdings Inc., where we act as one team with one common mission to protect people, respect one another and act with integrity, commitment, respect, accountability striving for excellence as we support our clients. **About Us** In 2021, John Murphy formulated a...


  • Vaughan, Canada Sigma Workforce Solutions Full time

    Our client in Vaughan is currently seeking a highly motivated and detail-oriented individual to join our team as an Accounts Receivable Collection Specialist. In this role, you will be responsible for working with a designated list of customers with outstanding balances, ensuring effective communication and resolution of outstanding...


  • Vaughan, Canada The Forest Group Full time

    **Accounts Payable Specialist** Awarded one of Canada’s Best Managed companies, **The Forest Group** is a vertically integrated diversified group of companies offering exterior construction material supply and services within the Greater Toronto Area. Focused on asphalt paving, concrete, landscape construction and other exterior construction, Forest has...


  • Vaughan, Canada The Forest Group Full time

    **Accounts Payable Specialist** Awarded one of Canada’s Best Managed companies, **The Forest Group** is a vertically integrated diversified group of companies offering exterior construction material supply and services within the Greater Toronto Area. Focused on asphalt paving, concrete, landscape construction and other exterior construction, Forest has...