Field Service Technician

3 weeks ago

Calgary, Canada PLUG POWER INC Full time

Field Service Technician - Calgary, AB - Amazon page is loaded Field Service Technician - Calgary, AB - Amazon Apply locations Remote Canada time type Full time posted on Posted 30+ Days Ago job requisition id R5738 Field Service Technician

Status: Non-Exempt (hourly)

Department: Field Service

Shift: Monday - Friday 7am - 3:30pm with flexibility as needed to support customer

Location: Main location is at the Amazon customer site in Calgary, AB Canada

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills. 


Core Duties and Responsibilities

  • Maintenance and service of fuel cells at customer sites.
  • Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
  • Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
  • Providing on-call and emergency support service to customers as required
  • Purchasing tools, equipment, and parts for customer service and support as required. 
  • May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
  • May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
  • Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
  • Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
  • Exhibiting and enforcing safety procedures in the field or customer sites.
  • Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
  • Represent Plug Power in a professional manner at all times and in all interactions
  • Perform other duties as assigned.

Education and Experience

  • Minimum high school diploma or equivalent with technical electrical coursework
  • Three (3) or more years of direct experience in mechanical and electrical troubleshooting
  • Formal training and education may be also considered in lieu of direct experience
  • Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
  • Must be able to lift 50 pounds on regular basis unassisted
  • Knowledge of lift truck operation and applications is highly preferred
  • General mechanical aptitude is required
  • Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
  • Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
  • Excellent verbal and written communication skills
  • Creativity in solving technical problems
  • Ability to work independently
  • Uncompromising dedication to quality
  • Exceptional time management skills with the ability to handle multiple tasks
  • Punctual and reliable
  • Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug power
VideoAbout Us

Plug Power is building the hydrogen economy as the leading provider of comprehensive hydrogen fuel cell (HFC) turnkey solutions. The Company’s innovative technology powers electric motors with hydrogen fuel cells amid an ongoing paradigm shift in the power, energy, and transportation industries to address climate change and energy security, while providing efficiency gains and meeting sustainability goals. Plug Power created the first commercially viable market for hydrogen fuel cell (HFC) technology. As a result, the Company has deployed over 50,000 fuel cell systems for e-mobility, more than anyone else in the world, and has become the largest buyer of liquid hydrogen, having built and operated a hydrogen highway across North America. Plug Power delivers a significant value proposition to end-customers, including meaningful environmental benefits, efficiency gains, fast fueling, and lower operational costs. Plug Power’s vertically integrated GenKey solution ties together all critical elements to power, fuel, and provide service to customers such as Amazon, BMW, The Southern Company, Carrefour, and Walmart. The Company is now leveraging its know-how, modular product architecture and foundational customers to rapidly expand into other key markets including zero-emission on-road vehicles, robotics, and data centers.

Check out these videos to learn more about PLUG:

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