Microsoft Dynamics 365 CE

3 weeks ago

Old Toronto, Canada BDO Canada LLP Full time
Microsoft Dynamics 365 CE / CRM Consultant or Senior Consultant

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust.

Your Opportunity

BDO Digital is looking for a full-time permanent Dynamics CRM / D365 CE Consultant or Senior Consultant to join our Solution Operations team, with the ability to work from anywhere in Canada.

As part of our fast-paced and growing Solution Operations Practice, you would be engaged as a Dynamics CRM/D365 Consultant. The primary focus of this role is to engage with our customers across their various needs spanning from user assistance & training to enhancements in their solution as their business continues to evolve.

Key Accountabilities and Responsibilities:

  • Ownership and accountability for assigned customers’ requests.
  • Leverage knowledge of Dynamics CRM to provide remote client support and consultation regarding technical issues.
  • Troubleshooting issues and reproducing the issues in BDO’s own environment.
  • Utilize effective communication and listening skills with customers and colleagues.
  • Participate in other projects when needed.
  • Collaborate with other consultants if and where required.
  • Efficiently troubleshoot and problem solve reported issues.
  • Engage client or project manager where applicable to seek assistance.
  • Create/update knowledge base entries, technical specifications or other related documents.
  • Exercise leadership through superior technical and domain knowledge.
  • Proactively find solutions and manage problems.
  • Proactively identify areas for improvement, seek solutions and make recommendations.
  • Remain up to date on development technologies.
  • Ability to provide oversight to support activities.
  • Identify next steps, produce action plans, KPIs and execute on those plans.
  • Perform various other duties as required.

Your experience and education

Required

  • 2+ years of experience supporting Dynamics CRM, preferably a newer version (Dynamics 365, 2015 and/or 2016).
  • Experience and comfort level in working with customers remotely.
  • Proficiency with Microsoft Windows and Microsoft Office Suite.

Beneficial

  • Hands-on experience with product integrations to Business Central or PowerApps.
  • Experience configuring and/or supporting Microsoft Dynamics CRM/D365.
  • Microsoft Dynamics CRM certification.

General

  • Excellent verbal and written communication and interpretive skills.
  • Strong troubleshooting and problem-solving skills.
  • Ability to multi-task and strong attention to detail.
  • Highly organized and able to work well under pressure.
  • Flexible and adaptable to change.
  • Self-motivated - learning new skills without prompting is expected.
  • Perform as a committed team player.

Why BDO?
Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2024. This recognition is a milestone we’re thrilled to add to our collection of awards.

Our firm is committed to providing an environment where you can be successful in the following ways:

  • We enable you to engage with how we change and evolve.
  • We help you become a better professional within our services.
  • We support your achievement of personal goals outside of the office.

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives.

Total rewards that matter: We pay for performance with competitive total cash compensation.

Everyone counts: We believe every employee should have the opportunity to participate and succeed.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business.

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

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