Microsoft Dynamics 365 CE Lead
1 month ago
Job Description
Microsoft Dynamics CE Lead-
Description
Position Overview:
Microsoft Dynamics CE Lead will be responsible for leading the design, development, and implementation of Microsoft Dynamics Customer Engagement (CE) solutions. This role involves collaborating with stakeholders, managing project teams, and ensuring that Dynamics CE solutions meet business requirements while delivering value. The ideal candidate will have a deep understanding of Dynamics CE, strong leadership skills, and a passion for driving business transformation.
Key Responsibilities:
Lead the end-to-end implementation of Microsoft Dynamics CE, including requirements gathering, solution design, configuration, customization, and deployment. Collaborate with business stakeholders to understand their needs and translate them into functional and technical requirements. Manage project teams, including developers, analysts, and consultants, to ensure successful project delivery. Provide technical leadership and guidance on best practices for Dynamics CE. Conduct workshops and training sessions for end-users and key stakeholders to ensure effective adoption of Dynamics CE. Oversee data migration, integration, and customization efforts, ensuring they align with business processes and objectives. Monitor system performance and troubleshoot issues as they arise, ensuring the stability and scalability of the Dynamics CE environment. Stay current with the latest updates and features of Dynamics CE and recommend improvements to existing systems. Ensure compliance with industry standards, data security, and privacy regulations. Act as a subject matter expert (SME) for Dynamics CE, providing insights and recommendations for continuous improvement.Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field. 7+ years of experience in implementing and managing Microsoft Dynamics CE solutions. Proven experience leading Dynamics CE projects from inception to completion. Strong understanding of Dynamics CE modules, including Sales, Customer Service, Marketing, and Field Service. Proficiency in configuring and customizing Dynamics CE, including workflows, business process flows, and plugins. Experience with Power Platform (Power Apps, Power Automate, Power BI) is highly desirable. Solid understanding of data migration, integration, and ETL processes. Excellent problem-solving and analytical skills. Strong leadership and team management abilities. Exceptional communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders. Microsoft Dynamics certifications are a plus.Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Collaborating with teams of creative, fun, and driven colleagues Flexible work options enabling time and location-based flexibility Company-provided home office equipment Virtual collaboration and productivity tools to enable hybrid teams Comprehensive benefits program (Health, Welfare, Retirement and Paid time off) Other perks and wellness benefits like discount programs, and gym/studio access. Paid Parental Leave and coaching, baby welcome gift, and family care/illness days Back-up childcare/elder care, childcare discounts, and subsidized virtual tutoring Tuition assistance and weekly hot skill development opportunities Experiential, high-impact learning series events Access to mental health resources and mindfulness programs Access to join Capgemini Employee Resource Groups around communities of interestAbout Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over , team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in global revenues of €22 billion.
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