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Microsoft Dynamics 365 CE Lead

2 months ago

Toronto, Canada Capgemini Full time
Microsoft Dynamics 365 CE Lead-076530

Description

Position Overview:

Microsoft Dynamics 365 CE Lead will be responsible for leading the design, development, and implementation of Microsoft Dynamics 365 Customer Engagement (CE) solutions. This role involves collaborating with stakeholders, managing project teams, and ensuring that Dynamics 365 CE solutions meet business requirements while delivering value. The ideal candidate will have a deep understanding of Dynamics 365 CE, strong leadership skills, and a passion for driving business transformation.

Key Responsibilities:

Lead the end-to-end implementation of Microsoft Dynamics 365 CE, including requirements gathering, solution design, configuration, customization, and deployment. Collaborate with business stakeholders to understand their needs and translate them into functional and technical requirements. Manage project teams, including developers, analysts, and consultants, to ensure successful project delivery. Provide technical leadership and guidance on best practices for Dynamics 365 CE. Conduct workshops and training sessions for end-users and key stakeholders to ensure effective adoption of Dynamics 365 CE. Oversee data migration, integration, and customization efforts, ensuring they align with business processes and objectives. Monitor system performance and troubleshoot issues as they arise, ensuring the stability and scalability of the Dynamics 365 CE environment. Stay current with the latest updates and features of Dynamics 365 CE and recommend improvements to existing systems. Ensure compliance with industry standards, data security, and privacy regulations. Act as a subject matter expert (SME) for Dynamics 365 CE, providing insights and recommendations for continuous improvement.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field. 7+ years of experience in implementing and managing Microsoft Dynamics 365 CE solutions. Proven experience leading Dynamics 365 CE projects from inception to completion. Strong understanding of Dynamics 365 CE modules, including Sales, Customer Service, Marketing, and Field Service. Proficiency in configuring and customizing Dynamics 365 CE, including workflows, business process flows, and plugins. Experience with Power Platform (Power Apps, Power Automate, Power BI) is highly desirable. Solid understanding of data migration, integration, and ETL processes. Excellent problem-solving and analytical skills. Strong leadership and team management abilities. Exceptional communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders. Microsoft Dynamics 365 certifications are a plus.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Collaborating with teams of creative, fun, and driven colleagues Flexible work options enabling time and location-based flexibility Company-provided home office equipment Virtual collaboration and productivity tools to enable hybrid teams Comprehensive benefits program (Health, Welfare, Retirement and Paid time off) Other perks and wellness benefits like discount programs, and gym/studio access. Paid Parental Leave and coaching, baby welcome gift, and family care/illness days Back-up childcare/elder care, childcare discounts, and subsidized virtual tutoring Tuition assistance and weekly hot skill development opportunities Experiential, high-impact learning series events Access to mental health resources and mindfulness programs Access to join Capgemini Employee Resource Groups around communities of interest