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Lead Service Coordinator

2 months ago

Edmonton, Canada YWCA Edmonton Full time

Organization Overview:

YWCA Edmonton is a powerful voice for equity and has been leading social change and progress for women, families and gender-diverse individuals in the capital region since 1907. Part of an international movement, YWCA Edmonton is a trusted provider of services, programs and advocacy work that transforms lives and helps build a stronger, healthier, and equitable community for all. We provide education and services to thousands every year through leadership programs, counselling, outdoor education, healing retreats and supporting people with disabilities.

Job Summary:

The Lead Service Coordinator will work closely with the Assistant Director, Disability Services to administer service delivery related to ISPs, contracts, and Service Agreements. This individual will have a person-centered approach to their work while demonstrating proficiency in skills including problem-solving, decisiveness, time management, and conflict resolution. They will be effective communicators with strong interpersonal skills, and a demonstrated understanding of professional boundaries.

Hours of work:

This is a full-time position working 37.5 hours per week and is community-based and involves regular travel to homes in Edmonton and/or the surrounding area. Flexibility in work hours to meet the needs of the caseload and may include evenings and weekends.

Responsibilities:

  • Oversee service delivery of the Disability Services department and provide support for the completion and implementation of Individual Service Plans, service contracts, and Service Agreements.
  • Support Assistant Director with preparation of annual department budget(s) and ensure service delivery stays within its approved budgets.
  • Assist in hiring, training, supervision and evaluation of Service Coordinators and department direct service personnel.
  • Provide coaching and leadership to assist Service Coordinators and direct service personnel in expanding their capabilities.
  • Support corrective and disciplinary actions of department direct service personnel as required.
  • Work with Training and Development Coordinator regarding training for department direct service personnel.
  • Ensure service delivery meets contract requirements and compliance with Creating Excellence Together (CET) standards; provide input for new/revised policies and procedures as required.
  • Determine additional supports and implementation to strive for continuous quality improvement in service delivery.
  • Support Service Coordinators in developing service proposal rationales and facilitate modification of service delivery when appropriate.
  • Develop and facilitate implementation of all documentation relating to service planning and reporting.
  • Support Assistant Director in overseeing the review of all incident reports, including approving follow-up action and communication.

Authority:

  • Review all written correspondence sent out by Service Coordinators on behalf of the Disability Services department.
  • Contribute to decisions relating to the Disability Services department practices and procedures.
  • Consult with the Assistant Director on budget changes, proposed changes in program standards or policy, termination of employees/contractors, and any matters which may impact YWCA Edmonton's image or have legal/financial implications.

Qualifications Required:

  • Preferred post-secondary degree in Social Services.
  • Minimum of 5 years’ experience with individuals who have physical and/or developmental disabilities.
  • Demonstrated 3 years supervisory experience managing a diverse team.
  • Extensive experience and knowledge in service planning.
  • Experience in group facilitation.
  • Effective problem solving and crisis management skills.
  • Current Intervention Record Check and Criminal Record Check, with vulnerable sector.
  • Valid class 5 Alberta driver’s license & abstract.
  • $2 million in professional liability Insurance (if applicable).

Checks & Insurance:

  • Able to provide a clear Criminal Record and Vulnerable Sector Check.
  • Able to provide a clear Youth Intervention Check.
  • Must carry a minimum of $1 Million in professional liability Insurance (if applicable).

Job Types: Full-time, Permanent

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care

Flexible language requirement:

  • French not required

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Edmonton, AB T5N 1R5: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Disability Services: 3 years (required)
  • Supervisory: 3 years (required)

Licence/Certification:

  • Class 5 Licence (required)

Work Location: Hybrid remote in Edmonton, AB T5N 1R5

Application deadline: 2024-10-20
Expected start date: 2024-10-28

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