Service Coordinator
2 weeks ago
**Title: Service Coordinator**
**Company: Hopewell Residential Management**
**Job Type: Full-Time, Permanent**
**Department: Customer Care**
**City: Calgary**
Hopewell Residential Management LP (“Hopewell”) is one of Alberta’s leading residential development companies, building homes and creating communities where people love to live for more than 20 years. Hopewell is a fully integrated residential land development and homebuilding company, which prides itself on market leadership through the passionate pursuit of excellence and the goal of creating a valued legacy of outstanding new communities and beloved new homes.
It’s our mission to change the way people buy and enjoy their new-home building and new-home ownership experience. We want the home buying, home building, and homeownership experience with Hopewell to be the best there is, and we won’t settle for second place. We are in the process of building a world-class customer care team that will distinguish Hopewell as a leader in homeowner experience and customer service excellence.
Hopewell Residential currently has a full-time opportunity for a Service Coordinator to join our team.
**Reporting**:
This position will report directly to the Manager, Customer Experience & Warranty.
**Key Responsibilities**:
- Partner with the Customer Experience and Service teams in sourcing information to problem solve, coordinate efforts, and ultimately provide resolution for our homeowners’ concerns.
- Balance the responsibilities of the organization under Alberta New Home Warranty Program with delivering a best-in-class homeowner experience.
- Assist the Service team to integrate Hopewell’s customer philosophy throughout our systems, skills and attitudes, resulting in a positive company image and a continued positive experience for our homeowners.
- Perform accurate distribution or filing of department documentation.
- Schedule homeowner appointments as required.
- Support the service technician by providing necessary documents and inspection details for appointment preparation.
- Embrace new and evolving technology to improve efficiency.
- Maintain service database of customers, trades and work order information.
- Provide vacation cover and back up for other Coordinators when required.
- Attend Customer Care department meetings as required as well as participate in any scheduled corporate meetings as required.
- Other duties and responsibilities as assigned.
**Qualifications**:
- Minimum 1 year of progressive experience within residential housing industry.
- Strong administrative skills to include Microsoft Office and Outlook are necessary.
- Working knowledge of database systems such as Newstar, Sales Force, Vendorlink, and On Location would be considered an asset.
- Related knowledge, skills and experiences will be considered however previous experience as a Service or Construction Coordinator, Customer Relations, and/or Customer Care role is strong preferred.
- Knowledge of provincially mandated new home warranty considered an asset.
- Excellent interpersonal and problem-solving skills.
- Ability to build and maintain relationships.
- Effective communications skills, both oral and written.
- Attention to detail and high level of accuracy.
- Very effective organization and time management skills.
- High school diploma or equivalent.
**Working Conditions**:
- Traditional core office hours are Monday to Friday, 8:00am to 5:00pm.
- Primarily a customer focused position.
- Fast paced and multi-tasking environment.
- Position requires sitting in front of a monitor for long periods of time.
-
Service Coordinator
4 weeks ago
Calgary, Canada Northern Dock Systems Inc. Full timeWe are Northern Dock Systems, the industry leader in the sales and service of loading dock equipment, industrial doors and HVLS Fans (high-volume, low-speed industrial fans). At NDS we take pride in our staff - they are the backbone of all that we do - and as we grow, we are looking for talented additions to our team! Northern Dock Systems Inc. is seeking a...
-
Service Coordinator
6 days ago
Calgary, Canada Busch Group Full timeEntreprise: Busch Come grow with us !Whether it’s creating green energy, developing life-saving medicines or enabling nanotechnology, the intelligent use of vacuum is key to meeting the challenges of our future. As diverse and unlimited as the world of vacuum is, so are the positions and opportunities at Busch. This is the career you’re looking for....
-
Service Coordinator
6 days ago
Calgary, Canada Busch Group Full timeEntreprise: Busch Come grow with us !Whether it’s creating green energy, developing life-saving medicines or enabling nanotechnology, the intelligent use of vacuum is key to meeting the challenges of our future. As diverse and unlimited as the world of vacuum is, so are the positions and opportunities at Busch. This is the career you’re looking for....
-
Service Coordinator
7 days ago
Calgary, Canada Busch Group Full timeEntreprise: Busch Come grow with us !Whether it’s creating green energy, developing life-saving medicines or enabling nanotechnology, the intelligent use of vacuum is key to meeting the challenges of our future. As diverse and unlimited as the world of vacuum is, so are the positions and opportunities at Busch. This is the career you’re looking for....
-
Service Coordinator
6 days ago
Calgary, Canada Busch Group Full timeEntreprise: Busch Come grow with us !Whether it’s creating green energy, developing life-saving medicines or enabling nanotechnology, the intelligent use of vacuum is key to meeting the challenges of our future. As diverse and unlimited as the world of vacuum is, so are the positions and opportunities at Busch. This is the career you’re looking for....
-
Service Coordinator
2 weeks ago
Calgary, Canada Hopewell Logistics Inc. Full timeCompany: Hopewell Residential Management Job Type: Full-Time, Permanent Department: Customer Care Hopewell Residential Management LP (“Hopewell”) is one of Alberta’s leading residential development companies, building homes and creating communities where people love to live for more than 20 years. Hopewell is a fully integrated residential...
-
Service Coordinator
2 weeks ago
Calgary, Canada Hopewell Logistics Inc. Full timeCompany: Hopewell Residential Management Job Type: Full-Time, Permanent Department: Customer Care Hopewell Residential Management LP (“Hopewell”) is one of Alberta’s leading residential development companies, building homes and creating communities where people love to live for more than 20 years. Hopewell is a fully integrated residential...
-
Service Coordinator
2 weeks ago
Calgary, Canada Hopewell Logistics Inc. Full timeCompany: Hopewell Residential Management Job Type: Full-Time, Permanent Department: Customer Care Hopewell Residential Management LP (“Hopewell”) is one of Alberta’s leading residential development companies, building homes and creating communities where people love to live for more than 20 years. Hopewell is a fully integrated residential...
-
Service Coordinator
7 days ago
Calgary, Canada Hopewell Logistics Inc. Full timeCompany: Hopewell Residential Management Job Type: Full-Time, Permanent Department: Customer Care Hopewell Residential Management LP (“Hopewell”) is one of Alberta’s leading residential development companies, building homes and creating communities where people love to live for more than 20 years. Hopewell is a fully integrated residential...
-
Service Coordinator
3 weeks ago
Calgary, Canada Bgecleanair Full timePosted Thursday, January 11, 2024 at 7:00 AM BGE Indoor Air Quality Solutions started from humble beginnings over 50 years ago has today provided filtration services to some of Canada’s best-run buildings. Our years of success in delivering clean air to clients is a result of the passion and drive that we have for our work and carry with us every...
-
Service Coordinator
3 weeks ago
Calgary, Canada Bgecleanair Full timePosted Thursday, January 11, 2024 at 7:00 AM BGE Indoor Air Quality Solutions started from humble beginnings over 50 years ago has today provided filtration services to some of Canada’s best-run buildings. Our years of success in delivering clean air to clients is a result of the passion and drive that we have for our work and carry with us every...
-
Service Coordinator
3 weeks ago
Calgary, Canada Bgecleanair Full timePosted Thursday, January 11, 2024 at 7:00 AM BGE Indoor Air Quality Solutions started from humble beginnings over 50 years ago has today provided filtration services to some of Canada’s best-run buildings. Our years of success in delivering clean air to clients is a result of the passion and drive that we have for our work and carry with us every...
-
Service Coordinator
7 days ago
Calgary, Canada Bgecleanair Full timePosted Thursday, January 11, 2024 at 7:00 AM BGE Indoor Air Quality Solutions started from humble beginnings over 50 years ago has today provided filtration services to some of Canada’s best-run buildings. Our years of success in delivering clean air to clients is a result of the passion and drive that we have for our work and carry with us every...
-
Service Coordinator
7 days ago
Calgary, Canada Invisionstaffing Full timeJobdescriptionInVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America. Our client has been in business for over 50 years providing...
-
Service Coordinator
2 weeks ago
Calgary, Canada Invisionstaffing Full timeJobdescriptionInVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America. Our client has been in business for over 50 years providing...
-
Service Coordinator
2 weeks ago
Calgary, Canada Invisionstaffing Full timeJobdescriptionInVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America. Our client has been in business for over 50 years providing...
-
Service Coordinator
2 weeks ago
Calgary, Canada Invisionstaffing Full timeJobdescriptionInVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America. Our client has been in business for over 50 years providing...
-
Member Services Coordinator
1 day ago
Calgary, Canada Alberta Real Estate Association Full timeThe Alberta Real Estate Association (AREA) is the provincial professional organization that represents the interests of 10 regional real estate boards/associations and more than 13,500 REALTORS® province-wide. Based in Calgary, the association’s mission is to provide strategic leadership through AREA’s member-centric advocacy, professional development...
-
Service Coordinator
6 days ago
Calgary, AB, Canada Busch Group Full timeEntreprise: Busch Come grow with us ! Whether it’s creating green energy, developing life-saving medicines or enabling nanotechnology, the intelligent use of vacuum is key to meeting the challenges of our future. As diverse and unlimited as the world of vacuum is, so are the positions and opportunities at Busch. This is the career you’re looking for....
-
Service Coordinator
2 weeks ago
Calgary, AB, Canada Hopewell Logistics Inc. Full timeCompany: Hopewell Residential Management Job Type: Full-Time, Permanent Department: Customer Care Hopewell Residential Management LP (“Hopewell”) is one of Alberta’s leading residential development companies, building homes and creating communities where people love to live for more than 20 years. Hopewell is a fully integrated...
