User Support Technician

5 days ago

Halifax, Canada Konetclub Full time

Job Description

Job Type: Permanent

Start Date: As soon as possible

Positions Available: 1

Language: English

Minimum Education: Bachelor’s degree

Dameng Internet’s product: iLokol, is successfully providing a new e-commerce solution, including online sales platform complex, efficient end-to-end logistics system in cities, powerful merchandise and order management system, seller sales data analysis, 24-hour official customer service and e-commerce skills training and consulting for small and medium-sized enterprises.

As a fast-growing company, we urgently demand an experienced User Support Technician to join us.

Job Responsibilities:

  • Set up user accounts, permissions and passwords for new users;
  • Provide telephone and on-line support for users working with Windows OS and MAC OS;
  • Communicate effectively and clearly with both technical and non-technical user requests in order to determine, assess, priorities, and resolve requests and problems;
  • Managing priorities and ensure all issues are completed as per the suggested timelines;
  • Diagnose and resolve technical problems encountered by users;
  • Monitor and perform regular upgrades to ensure computer systems and networks remain updated;
  • Research and test new technologies/ solutions based on requirements to address future or immediate needs;
  • Perform other related duties and tasks as required.

Education, Experience and Skills Requirements:

– Bachelor’s degree in computer science, Communication Engineering, Network Administration or equivalent technical discipline is required;

– Working knowledge of server computing, routing, firewalls, phone systems and patching.

– Customer service experience, skills and ability to handle pressure situations;

– Strong communication and problem-solving skills;

– Effectively prioritize and manage multiple tasks.

If you are interested in this position, please send your resume and cover letter to the email below.

Only qualified candidates will be contacted.

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