Information Services Support Technician III

2 days ago

Halifax Regional Municipality, Canada Halifax Water Full time
Competition # HW24-92E Department Corporate Services Primary Function

The IS Support Technician III is responsible for the provision of effective day-to-day operation; maintenance and support of the Commission’s technical hardware, software, and communication systems ensuring systems are fully functional and meet the needs and requirements of the Commission.

Duties & Responsibilities Ensure that the Commission’s technology is available and a positive factor in the day-to- day routine of staff by the installation, support and maintenance coordination of network services and associated systems. Provide network support (hardware and software) including repair/upgrades, configuration, installation, and updates to servers and communication equipment. Enable the effective use of technology by providing technical expertise and support when situations arise to ensure users receive prompt, quality solutions to technical issues. Provide technical day-to-day support to users and IS Technicians Level 1 and 2 (hardware and software) including repair/upgrades, new PC hardware configuration, and installation; software configuration, installation, updates. Ensure there is an appropriate storage and backup strategy in place to protect and minimize the risk to the Commission’s data. Maintains above average knowledge of technical trends and breakthroughs by fostering effective relationships with the technical vendor community and technical staff of HRM and related organizations. Ensures remote sites are serviced by the appropriate communications through proper communications and cabling planning, installation, and maintenance. Maintain inventory control over all computer hardware and software for the purposes of insurance, copyright, and asset management as well as software and hardware upgrades, maintenance, and support. Performs such other related duties as may be assigned. Reporting Relationships Reports to : IS Technical Coordinator Supervises : n/a

Minimum Qualifications

Education and Experience

Education:

Grade 12 plus a Post-Secondary diploma in Computer Science/Information Technology.

Experience:

Five years of related experience. Must have reached the level of IS Support Technician II. Must have hands on experience with the following computer hardware/software: Multiple Operating System environmentsMultiple server environments and communication equipment.Network security and firewallsWeb Service environments and productsVirtualization environmentsData Communications ProtocolsConnection to user applications and systems (GIS, and SCADA would be an asset) Other Requirements

Certificates / Licenses / Registrations:

Certification in one of the following (or equivalent): Certified Network Administrator (i.e. CCNA, CCENT)Certified Server Directory Configuration (i.e. MCTS - Active Directory Configuration)Certified Server Applications Infrastructure Configuration (i.e. MCTS - Server 2008 Applications Infrastructure Configuration) Must have a valid NS driver’s license and be willing to use their own vehicle in accordance with the Mileage Policy. Must be willing to undertake and maintain the following safety training: First AidGlobally Harmonized System (GHS) (Formerly WHMIS)Additional safety training as identified based on legislative and operational requirements Knowledge, Skills and Abilities

Other Knowledge, Skills & Abilities:

Good verbal/written communication skills Excellent analytical and troubleshooting skills Ability to understand blueprints and schematic diagrams in troubleshooting equipment. Proficient knowledge of electronics Ability to analyze client requirements, research, evaluate, and test hardware/software. Good time management and organizational skills. Demonstrated ability to work independently as well as in a team environment.

Hours of Work: As per Collective Agreement

Wage Rate: As per Collective Agreement

This is a CUPE Local 1431 Unionized position.

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