Junior Tier 1 Desktop Support Technician
4 weeks ago
Our client is looking for a Junior Tier 1 Desktop Support Technician (2+ years) to resolve customer issues and incidents (Hybrid at the nearest office).
Responsibilities- Comfortable with a variety of basic software solutions.
- Update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.
- Resolve incidents over various communication channels.
- Good communication and time management skills.
- Demonstrated ability and willingness to learn new tools.
- Dependable and reliable.
- Familiarity with updating and using a knowledge base.
- General knowledge of computer systems, analysis techniques, and ITIL processes.
- 2+ years experience in Tier 1 Desktop Support.
- An undergraduate degree in computer science, engineering, or mathematics.
- Hybrid at the nearest office.
- Bilingual (French).
- ITIL V3 or V4.
- Knowledge of Windows 11 Operating Systems.
- Service Now.
- KCSM.
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