Junior Tier 1 Desktop Support Technician

4 weeks ago


Montreal, Canada https:www.energyjobline.comsitemap.xml Full time
Job Description

Our client is looking for a Junior Tier 1 Desktop Support Technician (2+ years) to resolve customer issues and incidents (Hybrid at the nearest office).

Responsibilities
  1. Comfortable with a variety of basic software solutions.
  2. Update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.
  3. Resolve incidents over various communication channels.
  4. Good communication and time management skills.
  5. Demonstrated ability and willingness to learn new tools.
  6. Dependable and reliable.
  7. Familiarity with updating and using a knowledge base.
  8. General knowledge of computer systems, analysis techniques, and ITIL processes.
Must Haves
  1. 2+ years experience in Tier 1 Desktop Support.
  2. An undergraduate degree in computer science, engineering, or mathematics.
  3. Hybrid at the nearest office.
Nice to Haves
  1. Bilingual (French).
  2. ITIL V3 or V4.
  3. Knowledge of Windows 11 Operating Systems.
  4. Service Now.
  5. KCSM.
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