Desktop Support Specialist

4 weeks ago


Montreal, Quebec, Canada Axiom Technologies Full time

Axiom Technologies is a leading provider of IT services, supporting medium to large-scale enterprises. Our team is dedicated to delivering exceptional technical support and ensuring the smooth operation of our clients' IT systems.

As a Desktop Support Officer, you will play a critical role in our team, providing timely and effective support to our clients. Your primary responsibilities will include:

  • Researching and identifying solutions to software and hardware issues
  • Diagnosing and troubleshooting technical issues, including account setup and network configuration
  • Providing prompt and accurate feedback to customers
  • Escalating unresolved issues to internal teams as necessary
  • Ensuring all issues are properly logged and tracked

You will have the opportunity to work with a variety of technologies and services, including Windows, Apple, and virtual operating systems. Our ideal candidate will possess excellent customer service and technical skills, with a strong ability to analyze and resolve complex technical issues.

Key skills and experience required for this role include:

  • Desired experience: 2+ years of relevant experience
  • Computer OS/Peripherals troubleshooting
  • Handling Different PC Operating Systems (Windows 7/8 and 10)
  • Performing Hardware Software Installation (understanding of deployment tools like SCCM)
  • Basic knowledge of SOE and group policies
  • Printer support
  • Good knowledge of MS Office tools installation & troubleshooting

We are looking for a motivated and detail-oriented individual who is passionate about delivering quality technical support. If you are a team player with excellent communication skills and a strong technical background, we encourage you to apply for this exciting opportunity.



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